Actions occasionally repeat themselves on multiple notebooks at our company

Marc Byrgesen 0 Reputation points
2023-05-22T06:29:11.3466667+00:00

Greetings,

I am trying to find the root cause of why multiple notebooks at our workplace occasionally repeat key strokes, CTRL+V's and deletes.

A quick example:

"Sentence should look like this" could e.g end up as "Senteeeeeeeeeeeeeeeeeence should look like this".
If we copy-paste using CTRL+V we sometimes experience the same repetition happening (whatever pasted gets pasted 15-20 times) or that a singular backspace results in deleting 15-20 characters. During these events, there is a short freeze and while the repetitions happen, it is not possible to stop it. It stops by itself. The frequency varies. It has for example not happened at all during this particular message, but I've experienced it up to 2 times in 5 minutes.

In addition, sometimes what we type does not get registered so a sentence that should "look like this" ends up as "ok like this".

It's quite frustrating as it is occuring on approximately 30% of our Notebooks.

I'm testing different things on my own notebook, and so far I have:

  1. Swapped mouse and keyboard.
  2. Updated firmware on docking and on laptop.
  3. Been all over google.

Thanks in advance,

Kind regards,

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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  1. Limitless Technology 44,116 Reputation points
    2023-05-22T10:58:11.8466667+00:00

    Hi,

    I'd be happy to help you out with your question. Sorry for the inconvenience caused.

    Please try following self troubleshooting steps to address this issue:

    Check hardware connections: First, ensure that the keyboard and mouse connections are securely plugged in. Try using an external keyboard and mouse to see if the issue persists. If the problem occurs with different hardware, it may indicate a problem with the notebook itself.

    Update device drivers: Keeping your drivers up to date is crucial. Visit the manufacturer's website or use the Device Manager in Windows to check for the latest drivers for your keyboard, mouse, and docking station.

    Disable accessibility features: Some accessibility features like sticky keys or filter keys can interfere with normal keyboard behavior. To disable them, go to the Control Panel (or Settings) > Ease of Access > Keyboard and make sure these features are turned off.

    Scan for malware: Malicious software can sometimes disrupt keyboard and mouse input. Run a thorough scan with a reputable antivirus program to check for any malware on the affected notebooks.

    Check for conflicting applications: Certain background applications or utilities might conflict with input devices. Try closing unnecessary programs running in the background or perform a clean boot to identify any software conflicts.

    Test in Safe Mode: Boot the notebooks into Safe Mode to see if the issue persists. Safe Mode loads only essential drivers and services, which can help determine if a third-party application is causing the problem.

    Reset keyboard settings: Resetting the keyboard settings to their default values may help. You can usually find this option in the Control Panel or Settings under the Keyboard section.

    Contact technical support: If the issue continues after trying these steps, I recommend reaching out to your company's IT support or the manufacturer's technical support. They can provide specific guidance based on the notebook models and configurations used in your workplace.

    Please document any specific patterns or observations regarding when the issue occurs to help the technical support team diagnose the problem more effectively.

    If you have any other questions or need assistance with anything, please don't hesitate to let me know. I'm here to help.

    If the reply was helpful, please don’t forget to upvote or accept as answer, thank you.

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