Error Another account from your organization is already signed in on this device. Try again with a different account.

Lisa Davis 20 Reputation points
2023-05-22T19:11:31.9866667+00:00

Error

Another account from your organization is already signed in on this device. Try again with a different account.

The error stops me from logging in to office using my work access on my Mac.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,028 questions
Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
483 questions
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Accepted answer
  1. AllenXu-MSFT 18,041 Reputation points Microsoft Vendor
    2023-05-23T06:22:03.3666667+00:00

    Hi @Lisa Davis,

    Have a try to use this tool: https://office-reset.com and select the following option :

    User's image


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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    1 person found this answer helpful.

2 additional answers

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  1. JimmySalian-2011 42,066 Reputation points
    2023-05-22T20:30:16.6833333+00:00

    Hi,

    It seems you have signed in using different account and the authentication is failing as the logon creds are cached on the device. Can you try the web browser in private mode or incognito mode, clear the cache and try logging via the browser to see if it works?

    If issue persists I will suggest you to contact your IT Team and request to reset the previous logged in user on the device so you can use this as it might seem the PC was used by someone else and handed over to you?

    ==

    Please Accept the answer if the information helped you. This will help us and others in the community as well.


  2. Lisa Davis 20 Reputation points
    2023-05-30T18:38:03.7566667+00:00

    WORKED perfectly! Thank you so much.