when the system is connected with VPN it is getting issue and showing unknown in SCCM console

Murugan 6 Reputation points
2023-05-23T03:43:44.78+00:00

when the systems are in intranet patches are updated automatically it is showing success in SCCM console. when the system is connected with VPN it is getting issue and showing unknown in SCCM console we have to change any settings "

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Microsoft Configuration Manager Updates
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4 answers

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  1. Rahul Jindal [MVP] 9,556 Reputation points MVP
    2023-05-23T05:58:11.0933333+00:00

    Are your boundaries configured correctly to manage clients over vpn? Client side logs should give you more insights into your problem.

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  2. Youssef Saad 3,406 Reputation points
    2023-05-23T08:48:28.24+00:00

    Hi Murugan,

    I would suggest to you to be sure that the necessary network ports from your VPN clients to SCCM site servers (MP, DP, SUP etc) are allowed.

    You will find more details in the following documentation:

    Once done, you can refer to the clients log below to get more details about the issue:

    • ClientLocation.log
    • LocationServices.log
    • CcmMessaging.log

    Regards,

    Youssef Saad | Blog: https://youssef-saad.blogspot.com/ | LinkedIn

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  3. Limitless Technology 44,101 Reputation points
    2023-05-23T11:30:58.4566667+00:00

    Hello there,

    First please check if these clients over the VPN have received the policy of update. When policy is received, the following entry is logged in PolicyAgent.log:

    We could check if Deployment Unique Id on the console is consistent with policy id displayed in PolicyAgent.log.

    Software update would be checked if it is required by client , kindly check UpdatesStore.log. UpdateStore.log would record updates as missing if they are required. If it is not required or has been installed by client, there is no record in this log. So we could check the update is really required by these clients over the VPN.

    Hope this resolves your Query !!

    --If the reply is helpful, please Upvote and Accept it as an answer--

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  4. CherryZhang-MSFT 6,486 Reputation points
    2023-05-26T08:39:34.22+00:00

    Hi @Murugan

    I am writing to see if there are any update on this issue.

    1, As mentioned in the above replies, please help check the related logs to check if the SCCM client has connectivity to the SCCM server when connected through VPN?

    2, Please help confirm that if the SCCM client can access the Internet when connected through VPN.

    Looking forward to your feedback.

    Best regards,
    Cherry

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