Thank you for asking this question on the Microsoft Q&A Platform.
Microsoft Certification / Exams is currently not supported in the Q&A forums. Maybe one of the links is helpful:
Microsoft Training & Certification is supported on their own forums (https://trainingsupport.microsoft.com/en-us/mcp):
- Microsoft Certification - Exam Registration: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam
- Microsoft Certification - Profile/MCID Assistance: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_mcid
Pearson VUE Support:
- Pearson VUE - Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx
- Pearson VUE - Chat: https://home.pearsonvue.com/microsoft/contact
Hope this helps,
Accept Answer and Upvote, if any of the above helped, this thread can help others in the community looking for remediation for similar issues.