Cannot access email; outlook data file missing

Cliff Freed 20 Reputation points

I cannot access my email on outlook. I've just spent three hours with a technician trying to fix it, using every possible fix set out anywhere in Microsoft's list of "fixes," but the conclusion is that the outlook data file is missing and unavailable to them. Yet, it is impossible to contact Microsoft--every on-line suggests that the only technical support is online. I am not technically adept, but apparently even the skilled technicians trying to resolve the problem believed only Microsoft could fix it. Does anyone have any ideas?

A family of Microsoft email and calendar products.
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Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. ChristyZhang-MSFT 22,256 Reputation points Microsoft Vendor

    Hi @Cliff Freed ,

    Welcome to our fourm!

    What's the type of your account? (IMAP/POP/Exchange)

    And what's the version of your Outlook? (File > Office Account > About Outlook). Please make sure you have upgraded your Outlook to the latest version.
    In addition, have you done any specific operations before the issue occurred?

    Considering that it may be caused by the damage of the profile/data file in the Outlook client, it is suggested that you could try to create a new profile(Control Panel>Mail>Show Profiles>add) and add the account for testing to check if there are some differences.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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