I got hacked

Cristóbal González 0 Reputation points
2023-05-24T00:42:56.52+00:00

Today 05/23/2023 I was browsing the web and out of nowhere when I entered a page an extension called apps was installed that would not let me deactivate it and every time I search for something in the browser it sends me to a page called bestsearch.ai and the antivirus pops up, it doesn't let me search for anything and that was installed for google chrome and microsoft edge and I don't know how to remove it because it appears that I am not an administrator since this is my computerUser's image

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Microsoft Edge
Microsoft Edge
A Microsoft cross-platform web browser that provides privacy, learning, and accessibility tools.
2,234 questions
Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,164 questions
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4 answers

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  1. Cristóbal González 0 Reputation points
    2023-05-24T00:46:27.5633333+00:00

    español: Hoy 23/05/2023 estaba navegando por la web y de la nada al entrar a una pagina se instaló una extensión llamada apps que no me dejaba desactivarla y cada vez que busco algo en el navegador me manda a una pagina llamada bestsearch.ai y aparece el antivirus, no me deja buscar nada y eso fue instalado para google chrome y microsoft edge y no seUser's image

    como quUser's image

    itarlo porque parece que no soy administrador ya que esto es Mi computadora


  2. S.Sengupta 17,141 Reputation points MVP
    2023-05-24T01:26:44.68+00:00

    Download and install Malwarebytes, it's a free application.

    Boot into Safe mode and scan your system with this anti-malware application.

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  3. Yu Zhou-MSFT 12,951 Reputation points Microsoft Vendor
    2023-05-24T09:25:15.5333333+00:00

    Hi @Cristóbal González

    Looks like it changes your registry settings to install the extension and prevents you from removing it.

    This policy ExtensionInstallForcelist can force installing extensions. You can open Registry Editor and check the registry settings under below path: SOFTWARE\Policies\Microsoft\Edge\ExtensionInstallForcelist. Check if it contains the extension id, if there is, you can remove the registry key and the extension will also be removed.


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    Regards,

    Yu Zhou

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  4. Limitless Technology 44,096 Reputation points
    2023-05-24T10:53:11.53+00:00

    Hello there,

    I would suggest you to run a full system scan using defender and other Microsoft tools.

    Microsoft Safety Scanner is a scan tool designed to find and remove malware from Windows computers. Simply download it and run a scan to find malware and try to reverse changes made by identified threats.

    https://learn.microsoft.com/en-us/microsoft-365/security/intelligence/safety-scanner-download?view=o365-worldwide

    Hope this resolves your Query !!

    --If the reply is helpful, please Upvote and Accept it as an answer--

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