Cant log into work account, I am admin and updated password, now stuck in authenticator loop

Jessica Cook 0 Reputation points

I am an administrator for my business and got a new phone. The authenticator app was on my old phone which was water damaged and could not be used. When I tried downloading the new authenticator app, it gives me the option to Approve a request on my authenticator app, or to enter a passcode, which I assume would need to be from the authenticator app. How can I approve it or enter the passcode if I can't log in to get it? And it sent me to update my password which now means that I can't log into any of my devices, because they all want the authenticator app, so I am in this loop of needing to use the app to approve the log in anywhere. I am the admin, so I can't log into the background Office 365 platform to change anything and am completely locked out of my cloud for my business. Please help!! And thanks so much in advance!!

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
3,293 questions
Windows 365 Business
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