SCCM all client activity shows Inactive

Question

Hello everyone,

Hope you are doing well.

I have been facing an issue for last 10 days. All of my sccm client activity is showing inactive status. I tried a lot of solution but still the issue remains same. I described all in below:

Issue: SCCM all client activity status is Inactive.

Error: I analyzed some logs and found a lot off errors. I have just mentioned the important logs' error in here. At first from SCCM console's monitoring section I got MP critical state.

From mpsetup.log, I found the error "return error code 1603, mp.msi could not be installed".

From mpmsi.log, I found the error "ConfigMgr management point - installation operation failed".

From ClientLocation.log and ClientIDManagerStartup.log I got the error "RegTask: Failed to send registration request message. Error: 0x87d00231 ClientIDManagerStartup 5/22/2023 10:44:26 AM 10572 (0x294C)
RegTask: Failed to send registration request. Error: 0x87d00231 ClientIDManagerStartup 5/22/2023 10:44:26 AM 10572 (0x294C)"

Actions which I have taken already:

1. Disabled Anti-virus
2. Checked metered connection
3. Uninstall Management Point role and reinstall it
4. From site communication security, uncheked client check the CRL for site system.
5. Checked all required ports and all ports are okay.
6. Run the following powershell command and reboot the SCCM server.
   Get-WMIObject -namespace "root" -query "SELECT * FROM __Namespace where name = 'ccm'" | remove-wmiobject

Information about my SCCM:

1. Version is 2203
2. We are using HTTP communication

So now please suggest me how can I fix this issue. It's now become a big issue for my organization and I need your help as early as possible. Thanks in advance.

Answer 1

Hi,

Thank you for posting in Microsoft Q&A forum.

1,It seems like that the MP server is not functioning well. If possible, please install the MP role on a new server to see if it works ok. It is important that the SCCM client agent has to be removed completely from the server before you install or uninstall MP role.

To troubleshoot 1603 errors in Windows Installer, please examine the verbose MSI log file mpmsi.log for details. Search for "return value 3". The cause of the problem should be logged just above this line.

Please refer to:

Fix SCCM Management Point Uninstall Error 1603

How to Install SCCM Management Point

2,Similar threads for your reference. You can try to install the latest update on the MP server.

configuration manager 2103 fatal msi error - mp.msi could not be installed

SCCM MP Issue - 1603/1618 error

Thanks for your time. Have a nice day!

Best regards,

Simon

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Answer 2

Hi,

Does installing the MP role on a new server also fail? How do the MPSetup.log, mpMSI.log and mpcontrol.log on the new MP server say?

And how do the CcmMessaging.log, LocationServices.log and ClientLocation.log on the client say? Is there any error about the client communicating with the MP?

Thanks for your time. Have a nice day!

Best regards,

Simon

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