Cancelling Pay-As-You-Go Subscription

Question

Hello,

I am unable to see this option. For testing purposes I had opened an account, but to my surprise, even though I did not use it much at all, I am seeing over $2200.00 due. Never expected this from Microsoft. I deleted couple of test sql server instances which I was not using anyway after I had tested during first week. How can I convince Microsoft not to bill for the days that I did not use? Also, I do not see an option to cancel my subscription either.

Help please!!!

Victor

Answer 1

My first suggestion is to delete any resource group you created during your tests. Make a click here (make a click on Portal option) to delete every resource group. This will stop the consumption of Azure resources you have created.

Here you will find the steps to cancel the subscription. You will probably have to pay for the resources consumed in excess of the US$ 200.00 credit.

Answer 2

Unfortunately, with cloud environments you agree to the pay-per-use policy. Since you 'used' SQL Servers (more precisely: SQL Databases) you need to pay for them. Even if you not actively queried these databases.

You can try to contact Azure billing team to get refund. I doubt it will be honoured though.

Please raise a support request to connect with Azure billing support professional to help you with your concern.
Here is the link - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

Please let me know if there are any challenges creating a support request.

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