I have accidentally created two different certification profile and later on passed az 900 from second profile . But now In my Microsoft learn account i am not able to download my certificate because it is not merging my second profile I am giving my MCID number of both profile please help me This both are associated with mobile number 9422214134 and email ID naserpathan257@gmail.com MCID: 995105781 MCID: 995125345 I have tried all ways but not able to post this issue on training support page and also still facing same issues please Microsoft customer support help me

Hi Naser, What issue are you having with posting to training support page? Please see below, and add a comment with details if you are unable to ask a question in Certification forum. Please ask your question in the Microsoft Certification forum using link below. There are support moderators over there that will respond to your question in 1 business day and can assist with merging your two profiles: https://trainingsupport.microsoft.com/en-us/newthread?threadtype=Questions&forum=mcp Please click Accept Answer if above was helpful. Thanks. -TP

Merge certification - Microsoft Q&A

Accepted answer

TP 101.3K Reputation points

2023-05-28T09:38:29.99+00:00

Hi Naser,

What issue are you having with posting to training support page? Please see below, and add a comment with details if you are unable to ask a question in Certification forum.

Please ask your question in the Microsoft Certification forum using link below. There are support moderators over there that will respond to your question in 1 business day and can assist with merging your two profiles:

https://trainingsupport.microsoft.com/en-us/newthread?threadtype=Questions&forum=mcp

Please click Accept Answer if above was helpful.

Thanks.

-TP
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TP 101.3K Reputation points

2023-05-28T09:49:00.43+00:00

@Naser Pathan I checked in the Certification forum and I see that several people have recently asked new questions, so it appears to be working at least for some people. Please reply back with details of the problem you are having asking your question.

Naser Pathan 40 Reputation points

2023-05-28T10:04:56.7966667+00:00

It asking me to create display name after entering my name this page is not proceeding further i have attached a screenshot of it

TP 101.3K Reputation points

2023-05-28T10:14:43.8533333+00:00

@Naser Pathan Are you able to try from a laptop or desktop PC or Mac instead of your mobile? The other thing you could try is deleting cookies/history off of your phone, trying to sign in to the Certification forum (and create display name), then clicking the Ask a new question link in upper right.

Naser Pathan 40 Reputation points

2023-05-28T10:22:21.1833333+00:00

I have already tried all this way. But unfortunately I won't working in my case

TP 101.3K Reputation points

2023-05-28T10:36:59.31+00:00

@Naser Pathan Okay, what you can do is create a new Microsoft account with different email (e.g. naserpathan257@outlook.com) and use that only for posting your question in Certification forum. Once you have them working on your merge request, you can ask a separate question to have them fix whatever is blocking you from asking question using your main account.

To create new account go to below link (without being signed in already and clear history), click Sign in, then click Create one!:

https://account.microsoft.com/account/Account

Naser Pathan 40 Reputation points

2023-05-28T10:55:42.9+00:00

I have created new Id as you guided and it works i am able to post my questions.. hope so they will sort my issue and thank you

TP 101.3K Reputation points

2023-05-28T11:00:31.3833333+00:00

@Naser Pathan Great. Please keep checking your question periodically to see if they have replied. Sometimes the email notification system over there doesn't work. If you don't respond to them within a certain number of days with the information they ask for they will lock your question and you have to start over.

Naser Pathan 40 Reputation points

2023-05-28T11:04:00.8133333+00:00

Sure i will

TP 101.3K Reputation points

2023-05-30T10:46:01.3166667+00:00

@Naser Pathan Did you see they replied to your question in the Certification forum? Please reply to their private message if you haven't already.

Naser Pathan 40 Reputation points

2023-05-30T10:49:30.9733333+00:00

Thank you for your concern. I replied them with all required details today. Waiting for their reply.

TP 101.3K Reputation points

2023-05-31T09:07:41.24+00:00

@Naser Pathan Looks like they got your certifications merged, correct? If yes please click Accept Answer to close up this thread. Oh and please complete the Build Cloud Skills Challenge that is going on now so you can get free exam. AZ-104 would likely be a good choice for your next exam.

Thank you.

Naser Pathan 40 Reputation points

2023-05-31T09:27:07.75+00:00

Yes sure. I am doing build Cloud skills challenge. Thank you for your help .
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