How to fix failed to internal failure: internal failure error when you try to upload personal jsonl files on OpenAI Studio

Abel Noah Rugaju 25 Reputation points

So i prepared my JSONL data files but when i upload them to Azure AI Studio. i kept getting that internal failure Error. Can anyone help with how do i fix it.I would be very grateful.



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  1. romungi-MSFT 43,691 Reputation points Microsoft Employee

    @Abel Noah Rugaju Have you tried the OpenAI data preparation tool before using the content in your JSONL file? It is the most common reason for the failure while uploading the file. See the threads below where users with similar failure fixed the issue using the tool.

    I hope this helps!!

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  1. Vahid Ghafarpour 20,495 Reputation points

    Your request is general

    Please check following steps

    File format: Ensure that your JSONL file is correctly formatted. JSONL files consist of individual JSON objects separated by line breaks. Each line should contain a valid JSON object. Make sure there are no syntax errors or missing closing brackets.

    File size: Check the size of your JSONL file. OpenAI Studio may have limitations on the maximum file size that can be uploaded. If your file is too large, consider splitting it into smaller files and uploading them separately.

    File content: Verify that the content of your JSONL file is appropriate for the task you're working on. Ensure that the JSON objects within the file conform to the expected structure and contain the required fields. Incorrectly formatted or missing data could cause the internal failure error.

    Browser compatibility: Try using a different web browser or clearing your browser cache. Sometimes, browser-related issues can affect the uploading process. OpenAI Studio generally supports the latest versions of popular web browsers like Google Chrome, Mozilla Firefox, and Safari.

    Network connectivity: Check your internet connection to ensure it's stable and not experiencing any interruptions. A weak or unstable connection could lead to errors during the file upload process.

    1 person found this answer helpful.