I am facing "We’re unable to validate your phone number" in Egypt

Mohamed Hany 5 Reputation points
2023-05-29T15:56:28.7133333+00:00

I am trying to create an azure account but I keep getting this error "We’re unable to validate your phone number"

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  1. VasimTamboli 4,780 Reputation points
    2023-05-30T14:21:21.8033333+00:00

    If you are encountering the error "We’re unable to validate your phone number" while trying to create an Azure account in Egypt, there could be several reasons for this issue. Here are a few possible solutions:

    International Format: Ensure that you are entering your phone number in the correct international format. For Egypt, the international dialing code is +20. Make sure to include the country code and remove any leading zeros from the phone number.

    Mobile Network Issues: Verify that you have a stable network connection and that your mobile network is functioning properly. Temporary network issues can sometimes cause validation problems.

    Phone Number Format: Double-check that you have entered the phone number correctly, without any additional spaces, dashes, or special characters. Only include the numeric digits of the phone number.

    Use a Different Phone Number: If the error persists, you can try using a different phone number for validation. Ensure that the phone number you provide is active and accessible to receive verification codes.

    Contact Azure Support: If none of the above solutions work, it is advisable to reach out to Azure Support directly. They will be able to assist you further with troubleshooting the specific issue related to phone number validation.

    It's worth mentioning that Azure's phone number validation process may vary depending on the country and region. If you are still unable to validate your phone number after trying these steps, contacting Azure Support is the best course of action to resolve the issue.


  2. Ryan Hill 26,951 Reputation points Microsoft Employee
    2023-06-08T18:27:21.76+00:00

    Hi @Mohamed Hany

    Since the above solutions didn't work, you will need to contact Azure support for further assistance. You can find the contact details for Azure support here.

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