Teams room panel check in not functioning

Question

Hi there,

We are using Microsoft Teams Room on Windows with all Logitech gear and having the below issue on all rooms.

We are having an issue with the Check-in feature which is set to on and auto release of 15mins.

It appears that the Check-in button only appears on the Logitech display panel outside the room if the user books the room through outlook as a Teams room ie: with the teams link in the invite. If the user books it as a standard room through outlook with no teams link the Check-in button doesn’t appear instead the Manage button appears only.

Any ideas to have the check-in show for both scenarios?

Thanks

Answer 1

Hi @Shane Byron

From my research, the issue is by product design.However, you can send feedback directly to Microsoft to have it added to future updates. To send feedback in Teams, you can select the Help button in the bottom left corner of Teams, then select Suggest a feature or Provide feedback to let Microsoft know what you think.

Many features of our current products are designed and upgraded based on customer feedback. As such demand increases, this issue is likely to be released in the future. Thank you for your understanding and support.

For Check-in and room release on Microsoft Teams panels, you can refer to this document:

https://learn.microsoft.com/en-us/microsoftteams/devices/check-in-and-room-release

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---