Touchpad not working at all - windows 10

Manar 11 Reputation points
2020-10-16T20:19:42.527+00:00

I recently formatted my pc. Installed new windows 10. After I installed this version, the scroll down gesture using two finger stopped working. So I was searching for solutions and mice and other pointers devises disappeared from the device manager. now my touchpad stopped working. Please advise what to do

Windows 10 Setup
Windows 10 Setup
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
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  1. Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,786 Reputation points Microsoft Vendor
    2020-10-19T06:52:29.757+00:00

    Hi,

    Please try the troubleshooting steps in below two articles to see if the issue could be resolved.

    Fix touchpad problems in Windows 10
    https://support.microsoft.com/en-us/windows/fix-touchpad-problems-in-windows-10-30b498e5-0caa-9740-2b21-336ea75ee756
    Laptop Touchpad Not Working? Here Are 9 Fixes
    https://www.maketecheasier.com/laptop-touchpad-not-working-fixes/

    If all don't work, please run below commands in CMD as administrator.

    • DISM.exe /Online /Cleanup-image /Scanhealth
    • DISM.exe /Online /Cleanup-image /Restorehealth
    • DISM.exe /online /cleanup-image /startcomponentcleanup
    • sfc /scannow

    Each of these actions can take a few minutes, so it is important to execute one at a time. When finished, you must restart the PC.

    Use the System File Checker tool to repair missing or corrupted system files
    https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

    Thanks,

    Eleven

    If the Answer is helpful, please click "Accept Answer" and upvote it.

    1 person found this answer helpful.

  2. misar 76 Reputation points
    2020-10-17T13:05:53.483+00:00

    Go to the website of the laptop manufacturer and search for a touchpad driver for your laptop model.

    0 comments No comments

  3. Kapil Arya 8,211 Reputation points MVP
    2020-10-17T13:44:38.77+00:00

    Hello,

    You need to install latest touchpad drivers for your system model from your device manufacturer's website. This should resolve the issue.

    Regards.

    0 comments No comments

  4. Sharon Zhao-MSFT 25,126 Reputation points Microsoft Vendor
    2020-10-19T02:54:12.94+00:00

    @Manar ,
    As we are mainly responsible for general issue of Microsoft Teams. Your question is not included in Teams.I would remove the office-teams-windows-itpro tag. Hope you get better response.

    0 comments No comments

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