Please delete my subscription

Question

Please delete my subscription

M M 0

Hello,

I need help cancelling my subscription. I have tried to disable it, but I'm still getting billed. Also, I've been trying to delete some resources, but I haven't been successful. The instructions I received were to transfer them to a different region, but that's not possible for me when i try to move from east west i get another error. - Subscription disabled

Can someone please assist me in deleting these resources?

  Possible Causes: The move collection has move resources present in it.
      Recommended Action: In Portal open 'Azure Resource Mover' > Across regions > Select SubscriptionId: hidden, Source Region: eastus, Target Region: westus > delete all the resources, and then retry deleting the Resource group.

Thanks

SadiqhAhmed-MSFT 49,326 Reputation points Microsoft Employee Moderator

2023-05-30T19:23:53.6833333+00:00

@M M Thank you for contacting us on Microsoft Q&A platform!

Please follow the guide - https://learn.microsoft.com/en-us/azure/resource-mover/remove-move-resources to remove resource from move collection.

Hope this helps!
SadiqhAhmed-MSFT 49,326 Reputation points Microsoft Employee Moderator

2023-06-01T05:46:18.88+00:00

@M M Have you had a chance to see the previous response? If the suggestions were helpful, click “Accept Answer” and Up-Vote. Feel free to reach out to us if you've additional questions in this regard.
Majid Mohammed 0 Reputation points

2023-06-01T22:21:47.2333333+00:00

I will followup with you soon
Majid Mohammed 0 Reputation points

2023-06-02T14:17:01.9966667+00:00

I have attempted to remove resources but was not successful. Please see the attached error. As a result, I have been charged despite my subscription being disabled. When I attempted to enable the subscription, that too was unsuccessful, and I was advised to contact support. I have tried to create a ticket but only received generic solutions. Therefore, I am reaching out for assistance and wondering if someone would be available to speak with me over the phone.

Any help would be greatly appreciated.
SadiqhAhmed-MSFT 49,326 Reputation points Microsoft Employee Moderator

2023-06-05T16:57:46.8966667+00:00

@Majid Mohammed Could you please share the support request # with us?
SadiqhAhmed-MSFT 49,326 Reputation points Microsoft Employee Moderator

2023-06-06T14:55:30.1+00:00

@Majid Mohammed We haven't heard back from you. Please reply if you have any questions in this matter and we will gladly continue the discussion.
Majid Mohammed 0 Reputation points

2023-06-07T14:21:52.6066667+00:00

Hi Sadiqh Ahmed,

I am not able to create a ticket. I mentioned it in my comment. We need to hop on a call, or someone needs to create a ticket for me
SadiqhAhmed-MSFT 49,326 Reputation points Microsoft Employee Moderator

2023-06-08T07:20:37.22+00:00

@Majid Mohammed You mentioned "I have tried to create a ticket but only received generic solutions."

I didn't get it. When you raise a billing/subscription management support ticket, you should be able to create it, as it is free of cost.

Please share a screenshot of support request creation page if possible. If not, you can reach out to global support - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to help you create a support request.
Majid Mohammed 0 Reputation points

2023-06-08T16:17:32.1166667+00:00

Saadiqh, You are not able to understand anything I say?
SadiqhAhmed-MSFT 49,326 Reputation points Microsoft Employee Moderator

2023-06-08T17:01:35.53+00:00

@Majid Mohammed Please send us an email at AzCommunity @ Microsoft dot com with subject: Attn: Sadiqh Ahmed with your subscription ID and a link to this forum thread for context.
SadiqhAhmed-MSFT 49,326 Reputation points Microsoft Employee Moderator

2023-06-12T06:24:26.7166667+00:00

@Majid Mohammed We haven't received any response from you through email yet.

2 answers

Your answer

SadiqhAhmed-MSFT 49,326 Reputation points Microsoft Employee Moderator

2023-05-30T19:23:53.6833333+00:00

@M M Thank you for contacting us on Microsoft Q&A platform!

Please follow the guide - https://learn.microsoft.com/en-us/azure/resource-mover/remove-move-resources to remove resource from move collection.

Hope this helps!
SadiqhAhmed-MSFT 49,326 Reputation points Microsoft Employee Moderator

2023-06-01T05:46:18.88+00:00

@M M Have you had a chance to see the previous response? If the suggestions were helpful, click “Accept Answer” and Up-Vote. Feel free to reach out to us if you've additional questions in this regard.
Majid Mohammed 0 Reputation points

2023-06-01T22:21:47.2333333+00:00

I will followup with you soon
Majid Mohammed 0 Reputation points

2023-06-02T14:17:01.9966667+00:00

I have attempted to remove resources but was not successful. Please see the attached error. As a result, I have been charged despite my subscription being disabled. When I attempted to enable the subscription, that too was unsuccessful, and I was advised to contact support. I have tried to create a ticket but only received generic solutions. Therefore, I am reaching out for assistance and wondering if someone would be available to speak with me over the phone.

Any help would be greatly appreciated.
SadiqhAhmed-MSFT 49,326 Reputation points Microsoft Employee Moderator

2023-06-05T16:57:46.8966667+00:00

@Majid Mohammed Could you please share the support request # with us?
SadiqhAhmed-MSFT 49,326 Reputation points Microsoft Employee Moderator

2023-06-06T14:55:30.1+00:00

@Majid Mohammed We haven't heard back from you. Please reply if you have any questions in this matter and we will gladly continue the discussion.
Majid Mohammed 0 Reputation points

2023-06-07T14:21:52.6066667+00:00

Hi Sadiqh Ahmed,

I am not able to create a ticket. I mentioned it in my comment. We need to hop on a call, or someone needs to create a ticket for me
SadiqhAhmed-MSFT 49,326 Reputation points Microsoft Employee Moderator

2023-06-08T07:20:37.22+00:00

@Majid Mohammed You mentioned "I have tried to create a ticket but only received generic solutions."

I didn't get it. When you raise a billing/subscription management support ticket, you should be able to create it, as it is free of cost.

Please share a screenshot of support request creation page if possible. If not, you can reach out to global support - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to help you create a support request.
Majid Mohammed 0 Reputation points

2023-06-08T16:17:32.1166667+00:00

Saadiqh, You are not able to understand anything I say?
SadiqhAhmed-MSFT 49,326 Reputation points Microsoft Employee Moderator

2023-06-08T17:01:35.53+00:00

@Majid Mohammed Please send us an email at AzCommunity @ Microsoft dot com with subject: Attn: Sadiqh Ahmed with your subscription ID and a link to this forum thread for context.
SadiqhAhmed-MSFT 49,326 Reputation points Microsoft Employee Moderator

2023-06-12T06:24:26.7166667+00:00

@Majid Mohammed We haven't received any response from you through email yet.

Answer 1

I have been struggling to remove resources and encountered an error message prompting me to enable my subscription. Despite attempting to do so, I was unsuccessful and was advised to contact support. However, when I tried to create a support ticket, I received generic responses that were unhelpful.

I am requesting assistance in creating a support ticket or having a call with a representative so that I can delete these resources and avoid getting billed. I am confused about why I am still being charged when my subscription has already been disabled. I was assured by previous customer support that I would not be billed, yet I received a bill the following month after disabling my subscription.

Answer 2

Majid Mohammed 0

I am not able to create a ticket. I would like someone to help resolve this on the call

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Please delete my subscription

2 answers

Your answer