Share via

Trying to access a shared excel file but getting error AADSTS90072

Susie DiMaggio 0 Reputation points
2023-05-30T22:23:50.7766667+00:00

I'm trying to access a shared excel file but it says I do not exist in tenant but I am listed in the company's list. I just purchased Office 365 so I'm new to this but the company sending me the file is not so I'm confused as to why I cannot access it.

Microsoft 365 and Office | Excel | For business | Windows
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. AllenXu-MSFT 24,951 Reputation points Moderator
    2023-05-31T02:58:52.98+00:00

    Hi @Susie DiMaggio,

    The account you tried to sign in was not invited to the tenant. Contact the IT department of the company and add your account as guest user to the tenant of the company via the steps in this article: Add guest users to your directory in the Azure portal.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.