I can't add a school account

Alexandra Figueroa 0 Reputation points
2023-05-31T04:56:21.82+00:00

I have a problem with adding my school account to the microsoft authenticator app. Last week, I got a new phone, so that's the reason why I have to add my school account again since I did not make a back-up. To add a school account I had to fill in my school email and password. I did that but then it says on my phone to go to the authenticator app. However, this is impossible since I already am in the app and I just want to add my school account so I can log in on my email and stuff. I hope anyone can help me with this.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,106 questions
0 comments No comments
{count} votes

2 answers

Sort by: Most helpful
  1. VasimTamboli 4,785 Reputation points
    2023-06-04T14:27:56.9+00:00

    Ensure you have the latest version of the Microsoft Authenticator app installed on your new phone. Visit the Google Play Store and check for any available updates.

    Restart your new phone. Sometimes a simple restart can resolve minor app issues.

    Clear the cache and data of the Microsoft Authenticator app. To do this, go to your phone's Settings, then Apps or Application Manager. Find the Microsoft Authenticator app in the list, tap on it, and look for options to clear cache and data. Clearing the cache and data may require you to sign in again to the app, so make sure you have your backup codes or alternative sign-in methods ready.

    Uninstall and reinstall the Microsoft Authenticator app. On your new phone, go to the Google Play Store, search for the Microsoft Authenticator app, and uninstall it. Then reinstall the app and try adding your school account again.

    Contact your school's IT department or technical support. They may be able to provide guidance specific to your school account setup and any restrictions or requirements that may be in place.

    If the above steps don't work, you can try using other methods to access your school email and resources. Check with your school if they provide any alternative authentication methods, such as SMS codes, email verification, or other authentication apps that you can use temporarily until the issue with the Microsoft Authenticator app is resolved.

    It's also worth mentioning that some schools may have specific policies or configurations that affect the use of external authentication apps like Microsoft Authenticator. Therefore, reaching out to your school's IT department or technical support would be the best course of action for personalized assistance with adding your school account to the app.

    0 comments No comments

  2. Nandan Vallamdasu 20 Reputation points Student Ambassador
    2023-06-04T14:33:55.59+00:00

    I understand that you're experiencing difficulties adding your school account to the Microsoft Authenticator app after getting a new phone. Let's try to troubleshoot the issue and get your school account added successfully.

    Double-check credentials: Make sure you've entered the correct school email address and password when prompted. Verify that there are no typos or errors.

    Update the app: Ensure that you have the latest version of the Microsoft Authenticator app installed on your new phone. Visit your app store (Google Play Store for Android or the App Store for iOS) to check for any updates and install them if available.

    Clear app cache: If you're using an Android device, try clearing the cache of the Microsoft Authenticator app. Go to Settings > Apps > Microsoft Authenticator > Storage > Clear cache. Then, relaunch the app and attempt to add your school account again.

    Reinstall the app: If the issue persists, you can try uninstalling the Microsoft Authenticator app and then reinstalling it from your app store. After reinstalling, open the app and attempt to add your school account once more.

    Contact IT support: If none of the above steps work, it may be best to reach out to your school's IT support or the administrator responsible for managing the school accounts. They should be able to assist you in adding your school account to the Microsoft Authenticator app and provide any necessary guidance specific to your school's setup.

    Remember to provide them with detailed information about the issue you're facing, including the steps you've already taken to troubleshoot the problem.

    Hopefully, one of these steps will resolve the issue and allow you to successfully add your school account to the Microsoft Authenticator app.

    0 comments No comments