A cloud-based identity and access management service for securing user authentication and resource access
Users repeatedly prompted for MFA
We have several conditional access policies that require authentication strength:
- PriviledgeAccounts with sign-in frequency is set to 4 hours.
- UntrustedLocation with sign-in frequency is set to 4 hours.
- BannedLocation - Block Access
- UnknownDevice with sign-in frequency is set to 4 hours.
- SigninRisk
These CA policies are working perfectly, with one side effect: I need assistance why some are asked 7-9 times a day (same device) to perform the MFA process each time having to connect to every Microsoft application (teams, outlook, SharePoint, power apps, ...) is simply unmanageable for users and a source of confusion.
Additional note here:
- The users getting asked the MFA are in a trusted IP that was added in Named Locations.
- Remember multi-factor authentication on trusted device is not selected in service settings.
- Skip multi-factor authentication for requests from federated users on my intranet is not selected in service settings.
Some of the events/details in sign-in logs:
- MFA requirement satisfied by claim in the token.
- This is not an error - this is an interrupt that triggers device authentication when required due to a Conditional Access policy or because the application or resource requested the device ID in a token. This code alone does not indicate a failure on your users part to sign in. The sign in logs may indicate that the device authentication challenge was passed successfully or failed.
Thanks for your help!
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation