My AZ-900 test is manually closed by PearsonVue

Heejae Roh 0 Reputation points
2023-05-31T15:27:34.3333333+00:00

Order Number: ‎0067-3991-7441 ‎

Candidate: H****

Candidate ID:‎MS0995224603‎Registration ID:450981665"I encountered an unexpected incident where the test was arbitrarily stopped in the middle. I want to clarify that I did not engage in any inappropriate actions during the exam."

I would like to bring to your attention my experience during the AZ 900 exam this morning, and I kindly request your assistance in addressing the issue. Firstly, I want to assure you that I diligently followed all the guidelines provided by Pearson Vue, and I even performed multiple system tests to ensure a smooth exam experience. Unfortunately, I encountered an unexpected incident where the test was arbitrarily stopped in the middle. I want to clarify that I did not engage in any inappropriate actions during the exam. In fact, I took a bathroom break prior to starting the test, and there was no interruption on my part. To gather more information, I checked Pearson Vue's homepage, but I couldn't find any relevant details pertaining to this incident. Despite this, I remained hopeful as the camera was still active throughout the entire process, including the ID checks and other necessary procedures. Regrettably, I was not provided with an explanation for the interruption, which has left me with several concerns. However, I would like to emphasize that my primary objective is to be able to retake the exam, and I hope you can assist me in achieving this. Thank you for your understanding and support in resolving this matter.

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  1. Anonymous
    2023-05-31T15:34:11.3333333+00:00

    I'd try asking for help with exam scheduling / vouchers in dedicated forums here. Participate\Ask A Question Learn / Cert Moderators will help you from there.

    Exams/Exam Registration/General Registration Questions

    Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue

    Exams / Discounts/Vouchers/Special Offers / Event Offers

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    Register and schedule an exam

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    --please don't forget to upvote and Accept as answer if the reply is helpful--

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