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10.1.1.11 Inaccurate Representation - Icon Technical requirement policy
Ayman Mohammed
0
Reputation points
Hello, everyone
I tried to publish my game on Microsoft store and it always returns with "Your submission requires attention"
10.1.1.11 Inaccurate Representation - Icon
There is an issue with the functionality of the product. An additional installed component of the product visible in the Start Menu does not work as expected.
Found in: App list
Tested devices: Microsoft Surface Laptop"
I don't know what's wrong with the icon, I have tested it numerous times, and I have found no errors. The Icon shows up consistently as expected,
Also, I have thoroughly reviewed the Microsoft Store policies under the 10.1.1 section, and I couldn't find anything wrong with my submission.
info might help:
1- I built my game using Unreal Engine 5 and exported it as an executable (EXE) file, as it was the only available option for Windows
2- I used Inno setup compiler to make the installation file
3- lastly MSIX packaging tool
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2023-06-01T03:04:26.2966667+00:00 The error message mentioned that when your app is installed,
An additional installed component of the product visible in the Start Menu does not work as expected. Do you add any other components in your app which will be listed in the app list after you installed your app? -
Ayman Mohammed 0 Reputation points
2023-06-01T14:22:42.56+00:00 Just one file the executable file to run the game, and the file's icon shows up consistently as expected.
I also tried to contact Microsoft Store Report App via email with screenshots that shown everything is working as expected but 6 days now without any reply :\ -
Anonymous
2023-06-02T02:18:19.7266667+00:00 Well, I have to say that our forum support can't offer more help about this. Please open a free support ticket here: Contact Us. Go to Contact us tab , find Non-Technical Support - Dashboard and choose SUBMIT AN INCIDENT.
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Ayman Mohammed 0 Reputation points
2023-06-02T09:22:31.8333333+00:00 Sadly, I have discovered the cause of this problem.
When I install my game using the
"installer.exe"file, everything works perfectly without any issues.However, when I install it using the
"installer.msix"file (generated by the MSIX packaging tool), problems start to arise.- It creates two executable files with the same name in the startup menu: one with an icon and the other without an icon.
- Unfortunately, neither of these files is working.
I will try to find another tool to generate an acceptable extension file and resubmit my game to the store again.
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