I can't access to my Microsoft authenticator

Question

I rebooted my Android phone and before doing that, I made my backup on authenticator app and app told me remember those 12 words,although I save them, when I try to use them to recover my 2-step verification codes, it doesn't accept so please help

Answer 1

Hi Kutay,

Can you follow the guide over here to restore the account here - https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

If this is not helpful please raise a support ticket with Microsoft to reset your account and you will need to reconfigure the Account - https://azure.microsoft.com/en-ca/support/create-ticket/