Purview - SHIR Registration Error

Question

Purview - SHIR Registration Error

Esin Güleç 11

Hello,

When I tried to install latest SHIR version, I'm getting the following error in registration step: "The Integration Runtime(Self-hosted)node has encountered an error during registration. Unable to determine the Integration Runtime node status. Confirm that the Integration Runtime Host Service is running, and a valid SSL certificate has been specified."

How can I fix this issue?

Bhargava-MSFT 31,256 Reputation points Microsoft Employee Moderator

2023-06-01T20:38:54.42+00:00

Hello Esin Güleç,

Welcome to the MS Q&A platform.

Please run below Powershell command on SHIR machine to verify TCP connection is working or not:

Test-NetConnection -ComputerName "purviewaccount.purview.azure.com" -port 443
Esin Güleç 11 Reputation points

2023-06-01T20:51:42.3+00:00

TCP connection is working. Is there any different suggestion?
Bhargava-MSFT 31,256 Reputation points Microsoft Employee Moderator

2023-06-02T00:00:40.85+00:00
Thank you for the reply.

1)Can you please go to the Integration Runtime event log to see what the error is?

Applications and Services Logs->Integration Runtime

Windows Logs->Application

check whether the logon service account having the R/W permission of the folder: %programdata%\Microsoft\DataTransfer\DataManagementGateway

By default if you don't change the service logon account, then you should have the permission of R/W

Also, please check if there are any issues with the system variable path. I have seen this same error when the System Environment variable path was missing.

If yes, please add the path with appropriate entries.
Esin Güleç 11 Reputation points

2023-06-02T09:54:57.09+00:00

For 1 - When I review the logs, I see this and similar messages.

An error occurred while sending the request. The underlying connection was closed: An unexpected error occurred on a send. Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. An existing connection was forcibly closed by the remote host Activity ID: d37858fc-3fe3-4dee-957a-762312839115 An error occurred while sending the request. The underlying connection was closed: An unexpected error occurred on a send. Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. An existing connection was forcibly closed by the remote host

For 2 -

I'll be waiting for return.
Bhargava-MSFT 31,256 Reputation points Microsoft Employee Moderator

2023-06-05T22:41:15.52+00:00

Thank you for the details.

Can you please check the below troubleshooting document and see if it helps?

https://learn.microsoft.com/en-us/azure/purview/scanning-shir-troubleshooting#self-hosted-ir-high-availability-ha-ssl-certificate-issue

If this doesn't help, we need a network trace to troubleshoot the issue further. If you have a support plan, please submit a ticket. Otherwise, please let me know so I can enable a one-time free support request to work with the support engineer.
I am looking forward to hearing from you.

1 answer

Your answer

Bhargava-MSFT 31,256 Reputation points Microsoft Employee Moderator

2023-06-01T20:38:54.42+00:00

Hello Esin Güleç,

Welcome to the MS Q&A platform.

Please run below Powershell command on SHIR machine to verify TCP connection is working or not:

Test-NetConnection -ComputerName "purviewaccount.purview.azure.com" -port 443
Esin Güleç 11 Reputation points

2023-06-01T20:51:42.3+00:00

TCP connection is working. Is there any different suggestion?
Bhargava-MSFT 31,256 Reputation points Microsoft Employee Moderator

2023-06-02T00:00:40.85+00:00

Thank you for the reply.

1)Can you please go to the Integration Runtime event log to see what the error is?

Applications and Services Logs->Integration Runtime

Windows Logs->Application

check whether the logon service account having the R/W permission of the folder: %programdata%\Microsoft\DataTransfer\DataManagementGateway

By default if you don't change the service logon account, then you should have the permission of R/W

Also, please check if there are any issues with the system variable path. I have seen this same error when the System Environment variable path was missing.

If yes, please add the path with appropriate entries.
Esin Güleç 11 Reputation points

2023-06-02T09:54:57.09+00:00

For 1 - When I review the logs, I see this and similar messages.

An error occurred while sending the request. The underlying connection was closed: An unexpected error occurred on a send. Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. An existing connection was forcibly closed by the remote host Activity ID: d37858fc-3fe3-4dee-957a-762312839115 An error occurred while sending the request. The underlying connection was closed: An unexpected error occurred on a send. Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. An existing connection was forcibly closed by the remote host

For 2 -

I'll be waiting for return.
Bhargava-MSFT 31,256 Reputation points Microsoft Employee Moderator

2023-06-05T22:41:15.52+00:00

Thank you for the details.

Can you please check the below troubleshooting document and see if it helps?

https://learn.microsoft.com/en-us/azure/purview/scanning-shir-troubleshooting#self-hosted-ir-high-availability-ha-ssl-certificate-issue

If this doesn't help, we need a network trace to troubleshoot the issue further. If you have a support plan, please submit a ticket. Otherwise, please let me know so I can enable a one-time free support request to work with the support engineer.
I am looking forward to hearing from you.

Answer 1

Esin Güleç 11

The problem has been solved. It was related to TCP settings. When the customer opened the server settings to the internet, we no longer received the current error. Link to what should be on the white list for SHIR:

https://learn.microsoft.com/en-us/azure/purview/manage-integration-runtimes#networking-requirements

Bhargava-MSFT 31,256 Reputation points Microsoft Employee Moderator

2023-06-07T20:14:09.96+00:00

Hello Esin Güleç ,

Glad to know that you were able to resolve the issue, and thank you for sharing the resolution as it helps the community looking for answers to similar questions.

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Purview - SHIR Registration Error

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