My account is locked when trying to access Azure portal

Qfba Support 0 Reputation points
2023-06-02T11:55:49.8066667+00:00

When I try to Access Azure Portal, it shows that my account is locked, How do I unlock it 2023-06-02

Microsoft Entra External ID
Microsoft Entra External ID
A modern identity solution for securing access to customer, citizen and partner-facing apps and services. It is the converged platform of Azure AD External Identities B2B and B2C. Replaces Azure Active Directory External Identities.
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  1. Sandeep G-MSFT 16,521 Reputation points Microsoft Employee
    2023-06-05T08:38:28.16+00:00

    @Qfba Support

    Thank you for posting your question in MIcrosoft Q&A.

    As per the screenshot I see that you are logging in using your outlook.com account. And also in the screenshot it is mentioned as "signed in" but there is an error as your account is locked.

    This indicates that your identity provider has authenticated the user. But post authentication in Azure directory your account is been locked.

    You will have to contact the tenant global administrator to get your guest account unlocked from the tenant.

    If you are the only global admin on the account and are blocked entirely, you can reach out to the Azure Data Protection team to restore access. 866-807-5850

    Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

    https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

    Some other support option include;

    AzureSupport

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    azcommunity@microsoft.com

    or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

     

    Let me know if you have any further questions

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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