Azure Backup Center File Restore no drive F:

AZadmin04 0

hi Support, i can't restore the drive f: from the server "storagemoba2" on the Azure Backup center. i tryed the file restore, but it only maps me the windows drive but not the drive F:...can you may help me here? On a other Server "storagemoba1" this is working without any problem.

regards

C. Winkler

SadiqhAhmed-MSFT 47,576 Reputation points Microsoft Employee

2023-06-06T07:43:21.8333333+00:00

Hello @AZadmin04 Thank you for contacting us on Microsoft Q&A platform. Happy to help!

Before I start troubleshooting/answering your question, I would like to know what type of Azure backup are you using?

When you say "i tried the file restore, but it only maps me the windows drive but not the drive F" - could you please share the screenshot of the issue you are facing?
AZadmin04 0 Reputation points

2023-06-06T07:48:09.3066667+00:00

i can't access the drive F: where all data stored
AZadmin04 0 Reputation points

2023-06-06T07:48:37.52+00:00
AZadmin04 0 Reputation points

2023-06-06T07:49:13.3666667+00:00

i can't access tthe drive f: ....the windows drive gets mountet without any error
AZadmin04 0 Reputation points

2023-06-06T07:50:21.62+00:00
AZadmin04 0 Reputation points

2023-06-06T07:55:19.8466667+00:00
SadiqhAhmed-MSFT 47,576 Reputation points Microsoft Employee

2023-06-06T07:56:49.95+00:00

@AZadmin04 The screenshot is in different language. Is it possible to share the picture in English?

Also, let us know the Azure backup service being used by you.
AZadmin04 0 Reputation points

2023-06-06T07:58:07.8566667+00:00
AZadmin04 0 Reputation points

2023-06-06T07:58:56.3033333+00:00
AZadmin04 0 Reputation points

2023-06-06T08:00:26.6933333+00:00

after i download the script the windows drive shows right in the windows explorer but the drive F: is showing but i can't access this drive permission denied. sorry for double post...hope this helps
AZadmin04 0 Reputation points

2023-06-06T08:03:27.2166667+00:00

the error sais:
you currently do not have the permission to access this folder. On an other Server "mobastorage1" this feature is working and the drive f: will be mapped and i can access from windows explorer.
AZadmin04 0 Reputation points

2023-06-06T10:44:02.5466667+00:00
AZadmin04 0 Reputation points

2023-06-06T10:46:26.36+00:00
SadiqhAhmed-MSFT 47,576 Reputation points Microsoft Employee

2023-06-06T13:14:56.45+00:00

@AZadmin04 Are you using Azure VM backup and performing item level recovery?

If you are following any documentation, please share it with us to get better clarity on the issue.
AZadmin04 0 Reputation points

2023-06-06T13:20:51.1933333+00:00

i'm using azure backup center and try to do a file recovery. this works so far but only maps me the windows drive C: . i need the drive F: to be mounted...again with an other server this is working.
AZadmin04 0 Reputation points

2023-06-07T08:43:19.6566667+00:00

Can you help us here??
AZadmin04 0 Reputation points

2023-06-07T13:00:06.9266667+00:00

ok u can close this....did a full disk backup an attached it to an other VM...Filerestore is not working correct...........
SadiqhAhmed-MSFT 47,576 Reputation points Microsoft Employee

2023-06-08T09:48:02.97+00:00

@AZadmin04 Thanks for the update. If you are still facing issues with file restore, I recommend reaching out to Azure technical support team by raising support request. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

Let us know if there are any challenges reaching out to Azure technical support team.
SadiqhAhmed-MSFT 47,576 Reputation points Microsoft Employee

2023-06-12T06:27:21.84+00:00

@AZadmin04 Did you get a chance to contact Azure technical support team?

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Azure Backup Center File Restore no drive F:

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