The search service is not able to connect to the machine that hosts the administration component. - SP2019

Question

Running into a issue in SharePoint Server 2019 version with May 2023 CU. The issue started when Search Crawl component stucked in crawling state not finished after running for 5-6 days. So I've tried to fix it by removing and re-adding crawl component but it didn't worked.

Only option left was to re-create the search services, so I've created Search Service application using PowerShell but command never finished, it keeps running for 3 days.

I did everything mentioned in other articles: https://social.technet.microsoft.com/wiki/contents/articles/28772.sharepoint-server-the-search-service-is-not-able-to-connect-to-the-machine-that-hosts-the-administration-component.aspx

I've checked this link: https://learn.microsoft.com/en-us/answers/questions/1234034/the-search-service-is-not-able-to-connect-to-the-m?page=1&orderby=Helpful&comment=answer-1245211#newest-answer-comment, it says it's a known issue in SharePoint Subscription edition but no mention of SharePoint 2019.

Does anyone know if it's a known issue in SharePoint 2019 or a issue in my environment only?

Any solution? Your help is much appreciated.

Answer 1

Application Server restart and clearing SharePoint Configuration Cache fixed the issue.

I've not restarted the App Servers after creating New Search Service application and Application Server Admin service timer job was stucked at 0%. So restarted the all application servers and then cleared the config cache and waited for around half an hour to get services running. and it fixed the error.

Answer 2

Hi @ Brijendra Gautam,

Glad to know that your problem is solved and thanks for sharing the update here.

By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others.". and according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:

[The search service is not able to connect to the machine that hosts the administration component in SharePoint2019]

Issue Symptom:

Search Crawl component stucked in crawling state.

Current status:

Restarting Application Server and clear SharePoint Configuration Cache can fix this issue.

Here I will provide a link on how to clean up the SharePoint Configuration Cache:

Clear config cache in SharePoint 2019/2016/2013/2010

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You could click the "Accept Answer" button for this summary to close this thread. By doing so, it will benefit all community members who are having this similar issue. Your contribution is highly appreciated!