Cannot log into office365 for small business. My Authenticator app is not working
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Paul Race
0
Reputation points
I recently upgraded my computers and phone and now I am unable to access my Office365 Small Business account. Although I can log in with my password, the 2nd step, which includes the Microsoft Authenticator app, is not sending me a code. From what I can gather, my old phone is still linked to my account, and since I didn't back up the app, I am now stuck. I have been trying to resolve this issue for months with no success. Can anyone please help me with this?
Paul
Outlook | Windows | Classic Outlook for Windows | For business
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
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Faery Fu-MSFT 19,856 Reputation points Moderator2023-06-08T05:37:19.6933333+00:00 Hi @Paul Race ,
According to your description, seems that you are encountering issue about Microsoft Authenticator, please kindly understand here which mainly focus on general issues about Outlook desktop client. To better help solve your issue, I added the “Microsoft Authenticator “tag in your post.
Thanks for your understanding and hope your issue can be resolved.
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