How to fix issue related to teams user token. I am getting errors to start teams meeting and chat thread using team user token (Getting error 403)

Question

How to fix issue related to teams user token. I am getting errors to start teams meeting and chat thread using team user token (Getting error 403)

Prashant Mallavarpu 0

I am facing issue with communication service. I am using for integrate teams call and chat for a teams user. I am using this (https://github.com/Azure-Samples/communication-services-authentication-hero-nodejs) demo, this demo is based on react & node js.

I am trying to login as teams user

we are able to login and genrate required token

AAD Access Token
AAD Token for a Teams user (with Teams.ManageCalls and Teams.ManageChats permissions)
Communication Token

After addin meeting link, we are facing below errors.
User's image

Request URL:
https://edge.skype.com/registrar/prod/v3/registrations
Request Method:
POST
Status Code:
403
Remote Address:
13.107.3.128:443
Referrer Policy:
strict-origin-when-cross-origin

Request Payload

{"clientDescription":{"appId":"AcsWeb","aesKey":"","languageId":"en-US","platform":"SPOOL","templateKey":"AcsWeb_Chat_1.2","platformUIVersion":"0.0.0"},"registrationId":"f65080a4-00c0-48bd-9f0e-72242d95ee3d","nodeId":"","transports":{"TROUTER":[{"context":"","path":"https://trouter-azsc-asse-0-b.trouter.skype.com:3443/v4/f/29mkP0iHw0eRXboLtc0vZw/","ttl":7200}]}}

Response

{     
	"message": "Request from CustomTeamsEndpoint contains templateKey 		AcsWeb_Chat_1.2 that is not in the list of allowed templateKeys",     "code": 40305 
}

We are good in call but this issue is related to chat.

Apart from it we are facing issue to display name for teams user.

Thanks in advance.

JimmyYang-MSFT 58,776 Reputation points Moderator

2023-06-09T06:51:23.64+00:00

Hi @Prashant Mallavarpu

Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your question is related to development. So I will also add teams development tag to your thread. Thanks for your understanding!
Ryan Hill 30,336 Reputation points Microsoft Employee Moderator

2023-07-11T22:24:48.16+00:00
@Prashant Mallavarpu just circling back to see if the provided post helped resolve your issue. In addition, make sure that:

You are trying to connect to the correct thread id of the meeting.

The token is for a user that has joined the meeting.

The meeting is not a channel meeting as ACS users can't join channel meeting chats.

Let us know if you have any further questions on this topic so we can better assist you. To benefit the broader community, please feel free to mark as answered.

1 answer

Your answer

JimmyYang-MSFT 58,776 Reputation points Moderator

2023-06-09T06:51:23.64+00:00

Hi @Prashant Mallavarpu

Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your question is related to development. So I will also add teams development tag to your thread. Thanks for your understanding!
Ryan Hill 30,336 Reputation points Microsoft Employee Moderator

2023-07-11T22:24:48.16+00:00

@Prashant Mallavarpu just circling back to see if the provided post helped resolve your issue. In addition, make sure that:

You are trying to connect to the correct thread id of the meeting.

The token is for a user that has joined the meeting.

The meeting is not a channel meeting as ACS users can't join channel meeting chats.

Let us know if you have any further questions on this topic so we can better assist you. To benefit the broader community, please feel free to mark as answered.

Answer 1

Hi @Prashant Mallavarpu , I've followed up with the team.

It's not completely clear if the issue is with the CTE user joining the Teams meeting or CTE user trying to chat.However, if you're looking for the CTE user (Teams user via ACS SDK) chat support via ACS SDK, that currently does not exist today. The only Teams interop supported chat is with ACS-Teams meeting interop which requires the ACS user to successfully join the meeting first.

If you're attempting to have to CTE user join the Teams meeting first and that user is not able to, then that could potentially be an issue. Please provide the callid so the team can investigate further.

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How to fix issue related to teams user token. I am getting errors to start teams meeting and chat thread using team user token (Getting error 403)

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