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We recently enable Azure AD sync and since then some users are getting stuck in a log on loop if the move to a different pc. It also havens even if they are at home or if the use a browser and 4G on their phone.
They get error 50056 on the log on logs. Users are getting there passwords correct.
They just go round in circles entering passwords and usernames but can never log on.
Users getting this error message
June 8, 2023 at 2:34 PM
Failure
Invalid or missing password: password does not exist in the directory for this user.
I wanted to check in and see if you had any other questions or if you were able to resolve this issue?
If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.
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I wanted to check in and see if you had any other questions? I also noticed that your recent experience was not helpful, and to better improve our processes and learn from our customers, I'm eager to know what could have been done better.
If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.
If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.
Sounds like you have federated auth and things are not setup correctly in AADConnect or werent enabled in the wizard..
Have you enabled password hash sync in AADConnect?
You should enable that if not.
Yes we have. For 99% of the users it is fine. I did notice that the users are in the AD sync error log with a duplicate ProxyAddresses.
| Unable to update this object because the ProxyAddresses value SMTP:******@hlc.org.uk associated with this object may already be associated with another object in your local directory services. To resolve this conflict, first determine which object should be using the conflicting value. Then, update or remove the conflicting value from the other object(s). |
|---|
Ah ok, so yea, :)
This is the doc for that:
and more:
https://learn.microsoft.com/en-us/answers/questions/716754/azure-ad-connect-error-unique-value