Hi,
How did you create the connection?
Did you need the authentication login for connecting to SharePoint?
What kind of authentication method did you use?
I suggest you check if the users in the same organization to access the SharePoint.
If you get any error messages when refreshing, please post the error here.
Please be a bit more precise to explain the problem or you can upload a screenshot so that I can get more accurate solutions to this problem. I’m glad to help and follow up your reply.
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