Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
9,171 questions
Cannot login to Azure portal due to not being able to receive the second verification code
Chen, Albert G
46
Reputation points
I subscribe Azure service using my Microsoft account (******@outlook.com)
When I try to login to Azure portal, I can successfully pass the first authentication process, but then I receive a second verification code prompt and cannot find anything in my Microsoft Authenticator App. I guess that I misconfigured the Azure AD with MFA and lock myself out. I am the only admin of this tenant, and I cannot open any online ticket due to not being able to login to Portal.
I have called 866-807-5850 over 10 times in the past two days and never be able to get connected.
I found a similar case in Q&A but these is no final solution till now.
What should I do?
Thanks
Microsoft Authenticator
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
25,048 questions
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JimmySalian-2011 42,476 Reputation points2023-06-11T16:23:58.1733333+00:00 Hi,
In this case you will need to get through Global Support numbers, keep identification verification docs ready for to prove that you are the tenant owner. Also the mail ID that you registered the tenant with.
Next time you should setup a backup account so you can always rely on that account if you get lock out.
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Givary-MSFT 35,606 Reputation points Microsoft Employee Moderator2023-06-12T04:25:36.49+00:00 @Anonymous Apologies for this issue, in order to resolve this issue you need to contact Microsoft Global support as - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 where they can create a ticket for you on this issue and you can work with the data protection team further.
Do share the case number details once created so that I can check internally and get this resolved at earliest for you.
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Chen, Albert G 46 Reputation points
2023-06-16T06:25:52.79+00:00 Thank you Givary.
Finally I found the way to open a support ticket. The case ID is 2306160040006166
Thank you for your help.
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Givary-MSFT 35,606 Reputation points Microsoft Employee Moderator
2023-06-19T03:49:38.2166667+00:00 @Anonymous Thank you for sharing the case ID, let me check internally on this and keep you posted.
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Chen, Albert G 46 Reputation points
2023-07-06T03:47:53.92+00:00 @Givary-MSFT Is there any update? Thanks
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