My subscription was disabled and I can't get it re-enabled

Question

My subscription was disabled and I can't get it re-enabled

Peter Beery 30

My pay as you go subscription was disabled when my credit card was replaced by the bank. MS says that I need to pay the bill before I can reactivate it. I've done that but azure still says that I have an unpaid bill. When I click on 'pay it now' it shows that everything is paid. My website has been down for over 24 hours now and I can't figure out how to fix this. What do I do? www.spacespeak.com

Bryan Trach 17,842 Reputation points Microsoft Employee Moderator

2023-06-11T21:00:27.5833333+00:00
@Peter Beery We understand your subscription is disabled due to unpaid bills. We will try to assist you to unblock you.

Please see if you can follow the below steps:

Navigate to https://azure.microsoft.com/support/create-ticket/

Click the create an incident button.

The Azure Portal should load. From here click the "create a support request" button as highlighted below

On the next page, in the summary put something such as "subscription disabled due to unpaid bill"

Under issue type select "billing"

Select the subscription in question

Problem type: Make a payment

Problem subtype: Need assistance to make a payment immediately

A solutions blade may appear, select the "return to support request" button

Go onto step 3 and provide any additional information and then step for to submit the ticket.

Once the ticket is created, can you please email me at azcommunity@microsoft.com with the subject as ATTN: Bryan and in the body of the email, please provide your support ticket number. I will then take this support ticket number and raise the severity of the ticket to ensure you receive a quicker response as I understand the urgency of this matter. (We do not have a phone queue that you can call into. The above steps are your best bet.)

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Bryan Trach 17,842 Reputation points Microsoft Employee Moderator

2023-06-11T21:00:27.5833333+00:00

@Peter Beery We understand your subscription is disabled due to unpaid bills. We will try to assist you to unblock you.

Please see if you can follow the below steps:

Navigate to https://azure.microsoft.com/support/create-ticket/

Click the create an incident button.

The Azure Portal should load. From here click the "create a support request" button as highlighted below

On the next page, in the summary put something such as "subscription disabled due to unpaid bill"

Under issue type select "billing"

Select the subscription in question

Problem type: Make a payment

Problem subtype: Need assistance to make a payment immediately

A solutions blade may appear, select the "return to support request" button

Go onto step 3 and provide any additional information and then step for to submit the ticket.

Once the ticket is created, can you please email me at azcommunity@microsoft.com with the subject as ATTN: Bryan and in the body of the email, please provide your support ticket number. I will then take this support ticket number and raise the severity of the ticket to ensure you receive a quicker response as I understand the urgency of this matter. (We do not have a phone queue that you can call into. The above steps are your best bet.)

Answer 1

JimmySalian-2011 45,356 Volunteer Moderator

Hi,

In this instance you will need to contact Microsoft Billing team to sort out the account issue - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request#go-to-help--support-from-the-global-header

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Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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My subscription was disabled and I can't get it re-enabled

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