I cannot log in to my Microsoft Account because the Authenticator will not work... IM TRAPPED

Question

Hi,

I am BLOWN away that Microsoft does not have a support number. Here is my problem:

• I am trying to sign into my https://login.microsoftonline.com/ and I know the email and the password it says I need to open my Authenticator app on my phone
• So I downloaded the Authenticator app on my phone and once I log in using my known email and the password it says I need to open my Authenticator App.

I need help. I cannot use Teams on my phone. I cannot change settings. I am paying Microsoft but I have no control.

Please help.

Answer 1

An account admin can add / remove or otherwise manage the authentication devices here.

https://mysignins.microsoft.com/security-info

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Answer 2

That does not work because when I log into my account admin it makes me open my authenticator app and when I open my authenticator app it ask me to authenticate on my authenticator app. It does not make any sense.

Answer 3

If you are the only global admin on the account and are blocked entirely, you can reach out to the 365 Data Protection team to restore access. 866-807-5850

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Answer 4

I called the number and it will not let me get to an actual support person. This is insane. I cannot login into my account because the authenticator app will not work. I am paying for services I cannot use.

Do you have any other suggestion?

Answer 5

Here you go.

https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

--please don't forget to upvote and Accept as answer if the reply is helpful--