One of our user lost his authenticator app installed device, he is using only that MFA method.

Question

One of our domain user lost his authenticator app installed device, he is using only using Microsoft Authenticator App MFA method. He is the only global admin for that account. Other users have only user privileges for that account.

Now he is unable login into the azure account. May I know how to fix the issue without contacting Microsoft Support Team?

Answer 1

Hello @Ashwini S

Thank you for posting this concern on this community space.

I just wanted to gather you the following option to address your concern below:

If you are the only global admin on the account and are blocked entirely, you can reach out to the Azure Data Protection team to restore access. 866-807-5850

Looking forward to your feedback,

Cheers,

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

Answer 2

You can easily add / remove / manage the user's authentication devices here.

https://mysignins.microsoft.com/security-info

--please don't forget to upvote and Accept as answer if the reply is helpful--