Azure VPN gateway in provisioning state failed

Question

Azure VPN gateway in provisioning state failed

Danny Roy 0

Hello,

I can’t remove my VPN Gateway, could you help me?

I tried this

Quick and easy workaround to fix failed state in Microsoft Azure (techgenix.com)

And I tried with this command:

remove-azvirtualnetworkGateway -Name IPMM-STS_VNG -ResourceGroupName "IPMM-STS_RG" -Force

It’s always come back to the failed state

thank you

Jackson Martins 10,606 Reputation points MVP Volunteer Moderator

2023-06-13T17:54:42.3933333+00:00

Hi @Danny Roy

Could you post the error message and print?

make sure all connections on the gateway are removed first.
Danny Roy 0 Reputation points

2023-06-13T18:08:52.15+00:00
Hello,

As you can see, the provisioning state is Failed. I can't modify or delete this gateway. But, the goal is to delete it.

Thank you

ResourceGroupName : IPMM-STS_RG Name : IPMM-STS_VNG Location : canadaeast GatewayType : Vpn ProvisioningState : Failed

Danny Roy 0

it's like the gateway is not recognize in the Ressource group

{
  "error": {
    "code": "MismatchingResourceName",
    "message": "The provided resource name 'IPMM-STS_RG' did not match the name in the Url 'IPMM-STS_VNG'."
  }
}

Danny Roy 0 Reputation points

2023-06-15T20:12:56.69+00:00

Hello, no answer?

5 answers

Your answer

Jackson Martins 10,606 Reputation points MVP Volunteer Moderator

2023-06-13T17:54:42.3933333+00:00

Hi @Danny Roy

Could you post the error message and print?

make sure all connections on the gateway are removed first.
Danny Roy 0 Reputation points

2023-06-13T18:08:52.15+00:00

Hello,

As you can see, the provisioning state is Failed. I can't modify or delete this gateway. But, the goal is to delete it.

Thank you

ResourceGroupName : IPMM-STS_RG Name : IPMM-STS_VNG Location : canadaeast GatewayType : Vpn ProvisioningState : Failed
Danny Roy 0 Reputation points

2023-06-14T18:11:08.2866667+00:00

it's like the gateway is not recognize in the Ressource group

{ "error": { "code": "MismatchingResourceName", "message": "The provided resource name 'IPMM-STS_RG' did not match the name in the Url 'IPMM-STS_VNG'." } }
Danny Roy 0 Reputation points

2023-06-15T20:12:56.69+00:00

Hello, no answer?

Answer 1

Jackson Martins 10,606 MVP Volunteer Moderator

@Danny Roy I will start with a couple of questions to get more clarity on your case:

1 - Can you post error message here?

2 - can you run 'remove-azvirtualnetworkGateway -Name IPMM-STS_VNG -ResourceGroupName "IPMM-STS_RG" -Verbose'

and put error message here

Possible solutions:

1 - make sure all connections on the gateway are removed first.

2 - I've already caught some cases that we managed to delete the public ip before the gateway and the gateway couldn't remove it because of this dependency.

In this case, only Microsoft support can remove it, you will have to open a support ticket

https://azure.microsoft.com/en-us/support/create-ticket

Get in touch if you need more help with this issue.

--please don't forget to "[Accept the answer]" if the reply is helpful--

Danny Roy 0 Reputation points

2023-06-13T18:59:48.2433333+00:00

I launch the command to remove but I already tried it before

I can't find how to dissociate or remove Public IP

If I try to remove the public IP, I get this message

I get back to you at the end of the remove command.

Thanks
Jackson Martins 10,606 Reputation points MVP Volunteer Moderator

2023-06-13T19:03:43.98+00:00

the public IP was just an example that happened to me, can you post the error print when trying to delete the gateway?
Danny Roy 0 Reputation points

2023-06-13T19:20:37.07+00:00

This is the error:

PS /home/admin> remove-azvirtualnetworkGateway -Name IPMM-STS_VNG -ResourceGroupName "IPMM-STS_RG" -Verbose

VERBOSE: Performing the operation "Removing resource ..." on target "IPMM-STS_VNG".

Confirm

Are you sure you want to remove resource 'IPMM-STS_VNG'

[Y] Yes [N] No [S] Suspend [?] Help (default is "Y"): y

Remove-AzVirtualNetworkGateway: Long running operation failed with status 'Failed'. Additional Info:'An error occurred.'

StatusCode: 200

ReasonPhrase: OK

Status: Failed

ErrorCode: InternalServerError

ErrorMessage: An error occurred.

Answer 2

Luca Lionetti 3,231

Hi,

Welcome to Microsoft Q&A community forum!

Hello try to locate the Virtual Network Gateway under resources.azure.com

Under Microsoft.Network, expand virtualNetworkGateways, select the affected VPN gateway from the list.

Near the top of the content window of the browser, select the Read/Write push button

Select the Data(GET,PUT) tab and click on GET, click on Edit without making any changes.

Then click on PUT, the VPN gateway should recover from the failed state.

Once the VPN gateway's provisioning state is back to "Success", you can try deleting it from the portal.

If the resource is stuck in a deletion or updating state, the operation helps to resolve the issue

Hope this helps

Cheers

Luca

Please "Accept as Answer" and Upvote if the answer provided is useful, so that you can help others in the community looking for remediation for similar issues

Danny Roy 0 Reputation points

2023-06-13T20:37:14.7166667+00:00

Hi,

I already do it. The state change to updating then return to failed after 30-45 minutes.

thanks
Luca Lionetti 3,231 Reputation points

2023-06-14T06:48:44.6533333+00:00

Hi

try this

Select the Actions(POST, DELETE) tab on the VPN gateway within the resource explore and click on Delete.

And confirm if the gateway is deleted.

Let me know

Cheers

Luca

Please "Accept as Answer" and Upvote if the answer provided is useful, so that you can help others in the community looking for remediation for similar issues

Answer 3

Danny Roy 0

Hi,

If it can help

User's image

Thanks

If I try to reset

User's image

Thanks

Luca Lionetti 3,231 Reputation points

2023-06-14T13:14:26.35+00:00

Under Microsoft.Network, expand virtualNetworkGateways, select the affected VPN gateway from the list.

Near the top of the content window of the browser, select the Read/Write push button

Select the Actions(POST, DELETE) tab on the VPN gateway within the resource explore and click on Delete.

And confirm if the gateway is deleted.

Answer 4

Danny Roy 0

I already try it but I try again just for you :-)
It will take 30-45 min to run, I get back after with the result

Thank you Luca

User's image

Answer 5

Danny Roy 0

The result,

User's image

Grmacjon-MSFT 19,151 Reputation points Moderator

2023-06-15T04:00:08.3166667+00:00

@Danny Roy We are sorry to hear you're still facing this issue. It looks like this issue requires deeper investigation. Could you please send us an email to AzCommunity[at]Microsoft[dot]com with the below details, so that we can enable a one-time-free support for you to work closely on this issue?

Email subject: <Attn - Grace >

Thread URL: <Microsoft Q&A Thread>

Subscription ID: <your Azure subscription id>

Please let me know here once the email is sent along with above requested details.

Thanks,

Grace
Grmacjon-MSFT 19,151 Reputation points Moderator

2023-06-19T04:38:35.91+00:00

Hi @Danny Roy ,

are you still facing this issue? Please do send us an email if you're still having this issue so we can investigate further offline.

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Azure VPN gateway in provisioning state failed

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