Hello @Italo Leitee
Welcome to Microsoft Q&A.
This is a exclusive English forum, please do not use portugues here.
I need to inform too you that this is a public platform, made by the community, and even though some of us are Microsoft employees, this is the only place for technical questions.
I'm really sorry for your issues, but nothing I can tell you to help.
my recommendation is that you look for the official support channels.
https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportrequest
or phone number:
and review the documentation about payment
good luck
Regards