Modern Authentication oauth 2.0 Problem in Condeco Room Schedulers

Question

I am not able to login the Condeco Room Schedulers in my organization after oauth 2.0 introduced by Micrsoft.

As per error message "Your sign-in was successful but your admin requires the device requesting access to be managed by My Org to access this resource."

Please guide me to resolve this issue. thanks.

Troubleshooting details

If you contact your administrator, send this info to them.

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Error Code: 530033

Request Id: e122b093-1c40-49ce-8408-a7cfbe8e7300

Correlation Id: d1bc9a74-2df0-4678-b474-b77d49f68f8a

Timestamp: 2023-06-14T06:01:57.516Z

App name: Connect-OAuth-Production

App id: f145dc30-726d-4c1f-aa94-6e3c61e87d6d

IP address: XX.XX.XX.XX

Device identifier: deae43a5-cff1-4264-bc27-f9e9b13896da

Device platform: Windows 10

Device state: Compliant

Answer 1

Hello Ajay,

Thank you for your question and for reaching out with your question today.

The error message you are encountering indicates that your organization's administrator has configured the Condeco Room Schedulers to require devices managed by your organization to access the resource. This means that only devices that are enrolled or managed by your organization can log in successfully.

To resolve this issue, you need to ensure that your device is enrolled or managed by your organization. Here are some steps you can take:

1. Contact your organization's IT support or administrator: Reach out to your IT department or administrator and inform them about the issue you are experiencing. They will be able to provide guidance specific to your organization's policies and procedures.
2. Check if your device is enrolled or managed: Verify if your device is enrolled or managed by your organization. This typically involves being part of a mobile device management (MDM) or endpoint management solution. If your device is not enrolled, you may need to follow your organization's enrollment process.
3. Verify device compliance: Ensure that your device meets the compliance requirements set by your organization. This may involve having specific security settings, software versions, or configurations in place. Your organization's IT department can provide you with more information about the compliance requirements.
4. Update device policies: If your device is already enrolled but still encountering the issue, there might be an issue with the device policies. Contact your IT department to check if there are any specific policies that need to be updated or if there are any known issues related to device management.
5. Clear app data and re-authenticate: In some cases, clearing the app data for Condeco Room Schedulers and re-authenticating may resolve the issue. Go to the settings on your device, find the Condeco Room Schedulers app, and clear its data. Then, try logging in again and follow the authentication process.

It's important to work closely with your organization's IT support or administrator to ensure that you follow the correct procedures and comply with your organization's policies. They will be able to provide specific guidance and assistance tailored to your organization's setup and requirements.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

If the reply was helpful, please don’t forget to upvote or accept as answer.

Best regards.

Answer 2

Thanks for your quick response.

There is no option in condeco devices to install Intune company portal. can these devices manually added for device enrollment or any other way to allow the these devices to connect within our environment?