Trouble accessing Volume licensed product on portal.office.com

Question

I am having trouble accessing our volume licensed software on portal.office.com. My manager sent me a link to the site and when I follow the link, I get this error:

I have the roles of Global Administrator, Intune Administrator and Billing Administrator associated with my username. What I am I missing? The other roles seems like they have no relevance to the error.

I should be able to see something like this:

But I am getting this screen when I click on the products link in the sidebar:

Answer 1

@Alex , Thanks for posting in Q&A. From your description, it seems you are accessing Microsoft 365 admin portal. but get permission issue. Based on my researching, global administrator can access Microsoft 365 portal.

https://learn.microsoft.com/en-us/microsoft-365/admin/add-users/about-admin-roles?view=o365-worldwide#commonly-used-microsoft-365-admin-center-roles

But from your description, it seems you already have global administrator role. You can check if Microsoft 365 license has also assigned to your account. If yes, then I suggest you contact Microsoft 365 support in the following link to look into the issue:

https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide

Hope it can help.

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