Error - Event ID: 10016; DistributedCOM

Question

I am getting this error repeatedly since I updated from Windows 8 to 8.1. It occurs once every time the PC is booted, about 2 minutes after it boots up.

Can you please help me to fix it?

Log Name:      System

Source:        Microsoft-Windows-DistributedCOM

Date:          10/20/2013 3:19:04 PM

Event ID:      10016

Task Category: None

Level:         Error

Keywords:      Classic

User:          LOCAL SERVICE

Computer:     

Description:

The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID

{C2F03A33-21F5-47FA-B4BB-156362A2F239}

 and APPID

{316CDED5-E4AE-4B15-9113-7055D84DCC97}

 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

The APPID {316CDED5-E4AE-4B15-9113-7055D84DCC97} is for a COM application called "Immersive Shell". I cannot use the Component Services administrative tool to edit the security permissions because every setting is "grayed-out".

I tried running in Safe Mode and was still unable to modify any of the Immersive Shell settings.

The PC has no software installed except for the latest Intel drivers. I performed a clean installation of Windows 8, installed chipset, VGA, Intel Rapid Storage Tech, LAN, and Intel Management Engine drivers. Then I updated to 8.1 through the Store app. The errors began immediately after that update.

The PC has an ASUS Z87 motherboard, 16 Gb of DDR3-1866 ram, Intel i7-4770k cpu. It is not overclocked but memory is in XMP mode at frequency 1866. The system drive is an SSD.

Answer 1

In system event viewer, I started getting error Event ID: 10016 after upgrading to Win8.1 on October 17, 2013.  The system event viewer on my Dell XPS One 2710 was error free prior to upgrading from Win8 to Win8.1.

The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {C2F03A33-21F5-47FA-B4BB-156362A2F239} and APPID

{316CDED5-E4AE-4B15-9113-7055D84DCC97}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

For me, the solution was provided by Greg310 in Dulwichdik's link as follows:

1. Open Regedit
2. Go to HKEY_Classes_Root\CLSID{C2F03A33-21F5-47FA-B4BB-156362A2F239}
3. Right click on it then select permissions
4. Click Advance and change the owner to Administrators group. Also click the box that will appear below the owner line. ("Replace owner ...")
5. Apply full control
6. Go to HKEY_LocalMachine\Software\Classes\AppID{316CDED5-E4AE-4B15-9113-7055D84DCC97}
7. Right click on it then select permission
8. Click Advance and change the owner to Administrators group
9. Click the box that will appear below the owner line
10. Click Apply and grant full control to the Administrators group
11. Go to Administrative tools
12. Open component services
13. Click Computer, click my computer, then click DCOM
14. Look for the corresponding service that appears on the error viewer [Immersive Shell]
15. Right click on it then click properties
16. Click security tab then click Add User. Add Local Service then apply
17. Tick the Activate local box

Thank you Daniel MoisesMagulado and Greg310 for addressing the problem and providing the solution!

Answer 2

Hello Microsoft,

Editing the Registry is not an acceptable solution. Please fix this Windows system failure

Answer 3

I have the same problem. But after the DCOM failure happens, my PC does a cold shutdown 7-8 min afterwards and I see the kernel power failure in the event log. 

If I try to change the permissions of the CLSID reg C2F03A33-21F5-47FA-B4BB-156362A2F239 and 316CDED5-E4AE-4B15-9113-7055D84DCC97, I get the error 'Permission information could not be saved. Permission denied'

Does anybody know, how to solve this problem?

Answer 4

Following all the steps (1 thru 13) when I get to the [Immersive Shell] line (14 thru 17) in Component Services and go to Properties all the corresponding Tab selections when chosen are 'greyed' out and unable to select or 'see' Add User and am unable to Add Local Service .

Please Advise.

Answer 5

In system event viewer, I started getting error Event ID: 10016 after upgrading to Win8.1 on October 17, 2013.  The system event viewer on my Dell XPS One 2710 was error free prior to upgrading from Win8 to Win8.1.

The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {C2F03A33-21F5-47FA-B4BB-156362A2F239} and APPID

{316CDED5-E4AE-4B15-9113-7055D84DCC97}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

For me, the solution was provided by Greg310 in Dulwichdik's link as follows:

1. Open Regedit
2. Go to HKEY_Classes_Root\CLSID{C2F03A33-21F5-47FA-B4BB-156362A2F239}
3. Right click on it then select permissions
4. Click Advance and change the owner to Administrators group. Also click the box that will appear below the owner line. ("Replace owner ...")
5. Apply full control
6. Go to HKEY_LocalMachine\Software\Classes\AppID{316CDED5-E4AE-4B15-9113-7055D84DCC97}
7. Right click on it then select permission
8. Click Advance and change the owner to Administrators group
9. Click the box that will appear below the owner line
10. Click Apply and grant full control to the Administrators group
11. Go to Administrative tools
12. Open component services
13. Click Computer, click my computer, then click DCOM
14. Look for the corresponding service that appears on the error viewer [Immersive Shell]
15. Right click on it then click properties
16. Click security tab then click Add User. Add Local Service then apply
17. Tick the Activate local box

Thank you Daniel MoisesMagulado and Greg310 for addressing the problem and providing the solution!

Thanks for this helpful post. I have worked carefully through steps 1 to 10 with no problem. I have component services open, have the Component Services / Computers / My Computer / DCOM Config folder open.... but then I'm sorry to say, the instructions above fail me....

Please could you be more specific about what the line "14. Look for the corresponding service that appears on the error viewer [Immersive Shell]" actually means. I don't see anything resembling [Immersive Shell] there or under the event viewer (which I also have open). BTW, do you mean "Event Viewer" or really do you mean "error viewer" as stated.

What is the "corresponding service" and how do I identify this - specifically ? Service that corresponds to what where ?

Many thanks in advance,  Tim