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[Migrated from MSDN Exchange Dev] Mail wont move instantly to subfolder

Joyce Shen - MSFT 16,661 Reputation points
2020-10-19T06:29:15.213+00:00

[Note] This thread was originally posted on MSDN. As the MSDN Exchange Dev forum mainly focuses on developing issues and the TechNet Exchange forums for general questions have been locked down, we manually migrated this one to Microsoft Q&A platform to continue the troubleshooting.

[MSDN thread link] Mail wont move instantly to subfolder

Hi,

Weird problem:

We got an Exchange 2016 (Version 15.1 Build 2106.2) onpremise mailserver. We are working on an remote desktop server with Microsoft Office Standard 2016 (16.0.5056.1000) installed. When we receive an e-mail in our Sales mailbox (added with full permissions by ECP) and trying to move the e-mail to a subfolder it wont move. After switching back to my personal e-mailadres and moving back to the sales inbox the message is gone. If I open the subfolder where I dragged the e-mail it's in their. Also tried to add the mailbox by username and password in my Outlook and the same issue appears.

When I send an e-mail to my personal e-mailadres and drags it to an subfolder it's working properly.

Looks something is going wrong with only the sales mailbox.

Somebody knows whats going wrong or what I can check?

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. L. Smeets 76 Reputation points
    2020-10-23T09:56:00.167+00:00

    Hi Joy,

    Problem is related to a Outlook plug-in. I will disable this plug-in.

    Case closed :)

    Thank you!

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  1. Joyce Shen - MSFT 16,661 Reputation points
    2020-10-19T06:30:51.36+00:00

    Hi,

    Have you tried using OWA to perform the same action to move the message to subfolder? Did you get any error?

    You could also login to the sales mailbox and set the mailbox folder permission for your account like this link introduces: Unable to delete/move/rename an Inbox subfolder using Outlook or OWA

    If you still not able to move the messages to subfolder after performing all the steps above, we could try moving this sales mailbox to another database which will repair the issue of it.

    If an Answer is helpful, please click "Accept Answer" and upvote it.

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  2. L. Smeets 76 Reputation points
    2020-10-22T06:49:53.727+00:00

    Hi Joy,

    In the OWA it's working fine, permissions I'm going to try. Already created a new DB and moved the mailbox. This didn't fix the issue.

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