Why am I getting 'No response received' when logging in to Outlook app in iPhone?

Question

I'm trying to add email account to my iphone's outlook app. Upon logging in, I was asked for OKTA code (We are using Okta for authentication). Then when I switch to Okta verify app to get the code and return to the page where I should input the code, I'm already getting the 'No response received'.

I already tried to restart my phone, uninstall and reinstall my outlook app but it's still the same issue. I'm hoping someone can help me with this. Thank you!

Answer 1

Hi @Gee Cee ,

Welcome to our forum!

Looks like the issue is more related to Outlook for mobile. Please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, it's suggested to post your issue on this dedicated forum for Outlook for Mobile for more professional help.

Thanks for your understanding and hope your issue would be resolved soon.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.