Share via

office 365 email and mailbox in MS CRM

Anandh R 0 Reputation points
2023-06-19T05:40:59.82+00:00

There is a user already have office 365 email access.

I need to do auto case creation when an email send to this email.

For that, I use this user's existing queue and mailbox configuration.

In CRM, this user's mailbox was not activated yet.

Do we need to activate his mailbox in CRM even though he has office 365 email access ?

I am having confusion between office 365 email access and CRM mailbox configuration. Can you please clarify me ?

Exchange | Exchange Server | Management
Exchange | Exchange Server | Management
The administration and maintenance of Microsoft Exchange Server to ensure secure, reliable, and efficient email and collaboration services across an organization.
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Kai Yao 37,781 Reputation points Moderator
    2023-06-20T01:18:04.74+00:00

    Hi @Anandh R

    Are you using Dynamic 365 as MS CRM?

    If yes, since this issue is more related to Dynamic 365, I would suggest posting in the corresponding support forum for better support.

    Thanks for your understanding.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.