How do I find the exact error that occurs in Windows 365 by using different logs?

Question

Hi,

How do I find the exact error that occurs in Windows 365 by using different logs? And what is the best way to read diagnostic logs to find the exact error occurs in Windows 365 cloud Pcs.

Thanks!

Khushboo Kumari

Answer 1

To find the exact error that occurs in Windows 365 and read diagnostic logs, you can follow these steps:

Enable Diagnostic Logging: Ensure that diagnostic logging is enabled for the Windows 365 environment. Diagnostic logging captures detailed information about system events, errors, and activities, providing valuable insights for troubleshooting. You can usually enable diagnostic logging through the Windows 365 management portal or administrative tools.

Access Event Viewer: Open the Event Viewer on the Windows 365 cloud PC to view the logged events and errors. You can access the Event Viewer by searching for "Event Viewer" in the Start menu or by using the Run dialog (Win + R) and typing "eventvwr.msc".

Navigate Event Categories: In the Event Viewer, navigate through different categories such as Application, Security, System, and Windows Logs. Look for events with error or warning symbols that correspond to the timeframe when the error occurred.

Filter Event Logs: To narrow down the search, you can filter the event logs based on specific criteria such as Event IDs, source, or keywords related to the error. Right-click on the desired log category, select "Filter Current Log," and enter the relevant filter criteria.

Review Event Details: Double-click on a specific event to view its details. Pay attention to the event description, event ID, source, and any related information provided. This information can provide valuable clues about the error and help identify the underlying issue.

Additional Logs: Apart from the Event Viewer, you may also want to explore other diagnostic logs. Some common log files to consider include:

• Application logs: Logs specific to applications running on the Windows 365 cloud PC.
• System logs: Logs related to system-level events and errors.
• Security logs: Logs related to security-related events and activities.
• Windows Update logs: Logs specific to Windows updates and patching activities.
• PowerShell logs: Logs capturing PowerShell-related activities and errors.

Utilize Microsoft Documentation and Support: If you encounter a specific error or have difficulty interpreting the log information, it can be helpful to consult Microsoft documentation, forums, or support resources. Microsoft often provides detailed guidance on troubleshooting common errors and issues specific to Windows 365.