After migrating MFA from MFA server to Azure AD MFA employees have problem with log.

Question

After migrating MFA from MFA server to Azure AD MFA employees have problem with apps (specialy Outlook desktop). When i check the log in records there are many failure log ins. When I check the details it says "User authentication was blocked because they need to provide password reset information. Their next interactive sign in will ask them for this, which the app should trigger next." They cant use Outlook app and have struggle with sending e-mails. Also it caused a problem with TXT record SPF in our domain.

Answer 1

Thank you for asking this question on the Microsoft Q&A Platform.

You need to create a Conditional Access policy to for Securing security info registration with that policy you will resolve the message "User authentication was blocked because they need to provide password reset information."

Hope this helps!

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