Cannot open file

Question

Word online cannot open this document because the service is busy.

Answer 1

Hi,

Did this problem only appear with Word document? How about other files?

Did you get any error message?

Can you open the document in desktop app?

I suggest you refer to this support article and follow these steps to troubleshoot this problem in Word online:

https://learn.microsoft.com/en-us/sharepoint/troubleshoot/lists-and-libraries/error-when-view-or-edit-in-browser

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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