After log in, Onedrive didn't show any files.

Question

I have a problem with onedrive which didn't show any files after i log in. I try to reinstall Onedrive, Sign out or any ways to fix it but it didn't work. Right now, even after i log in to 365 and try to see subscription, It cannot load.

Log in online.

After reinstall and login onedrive on desktop.

Subscriptions can not load.

Try to restore my onedrive but cannot load anything.

What should i do to fix this problem ?

Answer 1

Hi @Nuttawut Rohitasathira,

Firstly, please make sure you are using the correct OneDrive account. And you can have a try clearing browser cache and cookies or change a browser. Also make sure your internet connection is reliable and stable.

If the issue still persists, please contact Microsoft support via new a service request in Microsoft 365 admin center to prevent disruption to your business.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.