Unable to Access Outlook on Microsoft 365

Question

This is the error I am getting. I have logged out, cleared my cache and cookies.

UTC Date: 2023-06-27T15:22:18.516ZClient Id: 7F1E9F81CF3C4271ACC560CF1A062E10Session Id: 7c3cf80d-1528-4d32-b324-df5db1b70981Client Version: 20230616004.12BootResult: failBack Filled Errors: Noneerr: System.TypeLoadExceptionesrc: StartupDataet: ServerErrorestack: Error: 500    at Object.K [as createStatusErrorMessage] (https://res-h3.public.cdn.office.net/owamail/20230616004.12/scripts/owa.mailindex.js:2:262381)    at https://res-h3.public.cdn.office.net/owamail/20230616004.12/scripts/owa.mailindex.js:2:261543st: 500ehk: X-OWA-Errorefe: BL0PR02CA0095ebe: MN2PR14MB3998ewsver: 15.20.6521.31emsg: ErrorUnexpectedFailure

Answer 1

Hi @Tim Fisk

There has been a related issue in backend which should have been fixed.

Please contact your admin to check if you can find EX610644 in Microsoft 365 admin center>Health>Service Health.

Direct link: https://portal.office.com/adminportal/home?#/servicehealth/:/alerts/EX610644

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.