Cumulative Update for WS 2019 cant be installed (KB5027222)

Question

On WIndows Server 2019 1809 Build 17763.2803 we are trying to install the update KB5027222 and it get stucked on 3% and the it fails at 5%.

Also tried to do it manually with the MSU file, also decompressing the MSU file.

Also tried to repair with DISM but it failed too.

any idea on how to solve it?

any idea on how to solve it?

Answer 1

You can also try a repair install by running setup.exe from the root of the install.

I wouldn't hold much hope for this, time may be better spent standing up a new one, patch it fully, migrate the roles or applications over to it and move on.

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

Yes, setup.exe from the root of the install media but I wouldn't hold much hope for this, time may be better spent standing up a new one, patch it fully, migrate the roles or applications over to it and move on.

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 3

Hello,

You can try the following steps:

1.Running the update troubleshooter. Select Settings > Update & Security > Troubleshoot > Additional troubleshooters > Windows Update > Run the troubleshooter.

2.Performing a clean boot. This is a way of starting Windows with only the essential services and programs, which can help eliminate any software conflicts that might interfere with the update process. Please refer to this link: https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

3.Restarting the update services. You can do this by using the Services tool (services.msc) and stopping and starting the following services: Windows Update, Background Intelligent Transfer Service, and Cryptographic Services.

4.Check if there is enough disk space available on your system drive. If not, free up some space and try the update again.

Best Regards,
Hania Lian

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