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I changed my iPhone and I think Authenticator app will back up my Authentication code for Work account of Developer E5. But no, the Authenticator app also required to login even restored it.
But it also required to type 2FA code. Now I'm stuck at two options:
Now there is noway to enter my admin account anymore. I called the tech support but they cannot find my business domain (because I am just a developer account probably? )
Can anyone help me to enter my admin account, please?
If you are the sole administrator within your Azure subscription and have lost access to your Azure portal due to the loss of your authenticator, you can attempt the following step to regain access:
For further assistance and guidance, you can refer to the Microsoft support article available at https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42.
If the response helped, do "Accept Answer" and up-vote it
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I have the same issue, and when I followed Murat-4795’s advice, the result is shown below. How can I recover in this case?
Recover your account
What Microsoft account are you trying to get back into?
Email, phone, or Skype name
The Microsoft account you've entered does not exist.
Note: If you've turned on two-step verification, you can't recover your account this way.
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I'm stuck too. Microsoft Authenticator does not back up any 2FA from a business or school account. Then can't log in to the admin of the E5 subscription. I tried to remove the subscription and create a new subscription but still have an old admin account, which can't change.
If you are the only global admin on the account and are blocked entirely, you can reach out to the 365 Data Protection team to restore access. 866-807-5850
--please don't forget to upvote and Accept as answer if the reply is helpful--
Hope the previous post answered your question. If yes, please "Accept Answer" and "Up-vote" the post.
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Hi, it seems that I faced a similar issue. I'm also the only global admin of my E5 subscription, but I didn't lose my device, but still got stuck at the authenticator 2FA part. I tried to log in to the account from different Microsoft apps, but all of them gave me the same message (I wonder if I'm limited from logging in). At the Microsoft Account recovery page, it couldn't help accounts with 2FA. So, the only option left is calling the Data Protection team, which might be inconvenient due to my personal issues. Are there any alternative ways to contact the Data Protection team? Or I can look for help somewhere else?
I just asked my team members-I assigned their licenses. They can still login to Microsoft teams like usual (I can't though), but they were required to setup authenticator in 14 days. The display message was something like "Action required, your organization needs extra security information...". What shall I do under these circumstances?
My team members can still login to Microsoft teams like usual (I can't though), but they were required to setup authenticator in 14 days. The display message was something like "Action required, your organization needs extra security information...". What shall I do under these circumstances?