SCCM - MDT stuck

Question

Hi All,

I wonder if someone is able to help and off advise on how to resolve this issue we are getting.

Basically, when I kick off an SCCM task sequence to build a Dell Latitude 5310 the task stops at the MDT splash screen and does not do anything else. After around 2 minutes it will attempt to reboot itself but it always ends up back at the same MDT splash screen with a blank white screen.

The task sequence works on works on every other Dell Latitude and HP laptops without any problems. I have checked the WMIC setup in the task sequence and the query is correct I.E. SELECT * FROM Win32_ComputerSystem WHERE Model LIKE "%Latitude 5310%" or Model LIKE "%Latitude 5310%" . I have run a test against this query and the syntax is correct. I have distributed the new drivers for the Latitude to the DP's etc.

Can someone please help I need to build at least 10 new laptops and am unable to do so in the present state. Is there a log that I am able to look at for troubleshooting further, has anyone else had a similar problem.

Any help or information would be greatly appreciated.

Answer 1

Hi,

Thanks for posting in Microsoft MECM Q&A forum.

1. As with all task sequence issues and troubleshooting, it's firstly recommended to examine the smsts.log on the target system. Please refer to:
   How to copy SMSTS.log when a Task Sequence fails
   Note: This is non-Microsoft link, just for your reference.
2. We can also check the smspxe.log on the site system server, the smspxe.log records details about the responses to clients that use PXE boot, and details about the expansion of boot images and boot files.

Thanks for your understanding.

Best regards,
Simon

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