Sharepoint Document Library does not load anymore in MS Teams (Desktop) - How to fix issue?

Question

Sharepoint Document Library does not load anymore in MS Teams (Desktop) - How to fix issue?

Tobias Diethelm 70

Hello everyone

Since last week we have the following issue:

Our tabs with Sharepoint Document Libraries in the MS Teams Desktop app do not load anymore. User's image

Further details:

Does only affect the MS Teams Desktop App. In the web version it's still working.
Default tab "Files" and Sharepoint Site are still working.
Does only affect Document Libraries. If you choose lists or sites, the tab is loading.
Does affect multiple users in the organization, but not everybody at the same time.
If a user has the problem, it's affecting all document libraries across all Teams.

Temporary fix:

Clearing the teams cache will fix the problem for some days. After some time, the problem will occur again.

Does anybody know how we could fix the issue? There is no issue reported on the MS health status page.

Thank you.

Zehui Yao_MSFT 5,876 Reputation points

2023-07-03T01:50:27.07+00:00

Hi Tobias Diethelm, we will do some research on this issue and will get back to you as soon as possible.
Zehui Yao_MSFT 5,876 Reputation points

2023-07-03T09:36:40.3933333+00:00

Hi Tobias Diethelm, does this issue affect every users when it occurs?
Niels 0 Reputation points

2023-07-03T09:54:07.3666667+00:00

Hi there, to add to Tobias's story. We encounter this issue as well.
All the users with the current version encounter this problem in our tennant.

Current version that has the problem:

1.6.00.16472 (64-bits)

Version that does not have the problem but will get the message "You have to update Teams" after a day when manually installed:

1.6.00.4472 (64-bits)

Deleting the Teams cache folder contents works for about a day, then the issue returns.
Tobias Diethelm 70 Reputation points

2023-07-03T10:56:57.86+00:00

Thank you for your answer. No, it only affects a part of the users in our organization.

My teams version is the same as Niels' and at the moment I have the same issue: 1.6.00.16472 (64-Bit)
Julie McGowan 0 Reputation points

2023-07-03T15:37:19.2966667+00:00

We have the same issue, affecting all users and sites. I tried clearing the cache but it has made no difference. I installed a previous version of the Teams app and it works fine but not a solution I can pass to all users. Issue is with the current version 1.6.00.16472 . It works fine in the browser.
Marmer Mijn 0 Reputation points

2023-07-03T19:57:47.4133333+00:00

We have exactly the same issue.

Since the updated Teams app version 1.6.00.16472 the Tabs to a Document Library in which we use Document Sets are not loading anymore.
Arthur Braun 0 Reputation points

2023-07-04T11:13:47.0133333+00:00

We're observing the same issue, however from what I can tell we're still on version 1.5.0.12969.
Arjan Rijsdijk 0 Reputation points

2023-07-04T19:21:03.9633333+00:00

We have the samen issue, also effecting all users and sites. Out version is 1.6.00.16465 last updated on the 21st of June.
German Nieto 0 Reputation points

2023-07-04T20:11:05.9133333+00:00

Hello Everyone,

Since 2 weeks ago we have the same problem in our whole organization. Do we know if it has been reported as a bug already?
Amber S 0 Reputation points

2023-07-04T23:30:12.5666667+00:00

Our team has the exact same issue.
Julian 0 Reputation points

2023-07-04T23:55:17.61+00:00

got a client with the same issue... found that using a website tab instead of a sharepoint tab is a functional workaround...
will test the cache clearing thing that has been mentioned... but that is not particularly viable solution.

5 answers

Your answer

Zehui Yao_MSFT 5,876 Reputation points

2023-07-03T01:50:27.07+00:00

Hi Tobias Diethelm, we will do some research on this issue and will get back to you as soon as possible.
Zehui Yao_MSFT 5,876 Reputation points

2023-07-03T09:36:40.3933333+00:00

Hi Tobias Diethelm, does this issue affect every users when it occurs?
Niels 0 Reputation points

2023-07-03T09:54:07.3666667+00:00

Hi there, to add to Tobias's story. We encounter this issue as well.
All the users with the current version encounter this problem in our tennant.

Current version that has the problem:

1.6.00.16472 (64-bits)

Version that does not have the problem but will get the message "You have to update Teams" after a day when manually installed:

1.6.00.4472 (64-bits)

Deleting the Teams cache folder contents works for about a day, then the issue returns.
Tobias Diethelm 70 Reputation points

2023-07-03T10:56:57.86+00:00

Thank you for your answer. No, it only affects a part of the users in our organization.

My teams version is the same as Niels' and at the moment I have the same issue: 1.6.00.16472 (64-Bit)
Julie McGowan 0 Reputation points

2023-07-03T15:37:19.2966667+00:00

We have the same issue, affecting all users and sites. I tried clearing the cache but it has made no difference. I installed a previous version of the Teams app and it works fine but not a solution I can pass to all users. Issue is with the current version 1.6.00.16472 . It works fine in the browser.
Marmer Mijn 0 Reputation points

2023-07-03T19:57:47.4133333+00:00

We have exactly the same issue.

Since the updated Teams app version 1.6.00.16472 the Tabs to a Document Library in which we use Document Sets are not loading anymore.
Arthur Braun 0 Reputation points

2023-07-04T11:13:47.0133333+00:00

We're observing the same issue, however from what I can tell we're still on version 1.5.0.12969.
Arjan Rijsdijk 0 Reputation points

2023-07-04T19:21:03.9633333+00:00

We have the samen issue, also effecting all users and sites. Out version is 1.6.00.16465 last updated on the 21st of June.
German Nieto 0 Reputation points

2023-07-04T20:11:05.9133333+00:00

Hello Everyone,

Since 2 weeks ago we have the same problem in our whole organization. Do we know if it has been reported as a bug already?
Amber S 0 Reputation points

2023-07-04T23:30:12.5666667+00:00

Our team has the exact same issue.
Julian 0 Reputation points

2023-07-04T23:55:17.61+00:00

got a client with the same issue... found that using a website tab instead of a sharepoint tab is a functional workaround...
will test the cache clearing thing that has been mentioned... but that is not particularly viable solution.

Answer 1

Zehui Yao_MSFT 5,876

Hi Tobias Diethelm ,since the issue is widespread, I would recommend opening a support ticket and then Microsoft backend engineers will investigate the issue. You can raise support ticket from http://aad.portal.azure.com/ or https://admin.microsoft.com/#/support/requests.

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Arthur Braun 0 Reputation points

2023-07-06T13:38:11.8766667+00:00

Why do we need to initiate an investigation, can't you do that based on this thread and the amount of people facing this issue?

Answer 2

German Nieto 0

Hello Everyone.

Since it is suspected that this issue was caused by an update, I decided to try and remove the cache of Teams, since this apparently worked for other issues. And it worked! It will reset some configuration like the theme used, but I haven't seen any other "undesirable effects". Try it out and if it also works for you then is a simple solution.

here is the link on how to do it

https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache

Tobias Diethelm 70 Reputation points

2023-07-05T06:28:10.09+00:00

Hi @German Nieto
Thank your for the answer. Unfortunately this will only work for some days. Then the same problem will occure. At least at my organization.
German Nieto 0 Reputation points

2023-07-05T06:31:00.7366667+00:00

You are right.

The problem reappeared after system restart...
Marmer Mijn 0 Reputation points

2023-07-05T07:45:27.2933333+00:00

This is only a temporary fix. After you logout from Teams and log back in the problem is back again.

Answer 3

Tobias Diethelm 70

Hello everbody

Today I updated the teams application to the new version 1.6.00.18681 (https://learn.microsoft.com/en-us/officeupdates/teams-app-versioning). At the moment, the problem seems to be resolved. Hopefully the problem will not occur again.

Answer 4

MrGracon 0

We have seen this in a couple of our customers. It is definitely due to having multiple versions of Teams installed. Now we just need to figure out how to get Microsoft to push the same version out (New Teams vs current "released" version.)

New Teams works.

Answer 5

Asbille, Jim 0

The Document Library app has been deprecated by Microsoft and you should now use the SharePoint app.

https://support.microsoft.com/en-us/office/add-a-sharepoint-page-list-or-document-library-as-a-tab-in-teams-131edef1-455f-4c67-a8ce-efa2ebf25f0b

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Sharepoint Document Library does not load anymore in MS Teams (Desktop) - How to fix issue?

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